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  • can't select multiple scripts
    • Marco Vanossi
    • June 09, 2020 00:31
    1 comment
  • Logo Placement: Snap Camera vs. Snapchat
    • Permanently deleted user
    • June 08, 2020 20:51
    2 comments
  • down
    • Marco Vanossi
    • June 08, 2020 20:25
    3 comments
  • 3D playing Animation based on mouth openness
    • Permanently deleted user
    • June 08, 2020 17:34
    1 comment
  • [Tutorial] How To Create Volumetric Lighting / God Rays Lens
    • julien
    • June 08, 2020 17:13
    • Edited
    1 comment
  • Disable image object in lens studio zoom
    • Permanently deleted user
    • June 07, 2020 23:34
    3 comments
  • Lens still in review
    • e.marquis24
    • June 07, 2020 16:28
    2 comments
  • Scale texture depending on desktop or phone
    • Permanently deleted user
    • June 07, 2020 15:05
    2 comments
  • Random Rejection for invalid reasons
    • FiltrPixel
    • June 07, 2020 13:42
    1 comment
  • how to have name typed bring up an image or text consisntently
    • sigmacks
    • June 07, 2020 03:07
    1 comment
  • const limit
    • Marco Vanossi
    • June 07, 2020 00:25
    • Edited
    0 comments
  • Wrong autocomplete for code editor
    • Marco Vanossi
    • June 07, 2020 00:17
    1 comment
  • Wrong autocomplete for code editor
    • Marco Vanossi
    • June 07, 2020 00:17
    1 comment
  • Programatically generate a touch
    • Marco Vanossi
    • June 06, 2020 22:33
    0 comments
  • set order for Scene Object
    • Marco Vanossi
    • June 06, 2020 11:34
    1 comment
  • Dynamic Text Issue & Lens Icon - Thank You Doctors & Nurses Lens - COVID Pandemic Filter
    • Permanently deleted user
    • June 06, 2020 11:42
    • Edited
    6 comments
  • Text with extent scene has delay
    • Marco Vanossi
    • June 06, 2020 11:12
    • Edited
    0 comments
  • problems with Snap Camera and Streamlabs OBS
    • Permanently deleted user
    • June 06, 2020 08:19
    6 comments
  • localize lens for languages
    • Marco Vanossi
    • June 06, 2020 03:49
    1 comment
  • Help with Face Mask teeth showing when mouth is closed
    • JAK
    • June 06, 2020 01:42
    3 comments
  • Impostors appearing on the app
    • Marco Vanossi
    • June 06, 2020 03:01
    • Edited
    1 comment
  • How to show camera correctly?
    • Permanently deleted user
    • June 05, 2020 21:03
    2 comments
  • When Do View/Use counts update?
    • nolan_742
    • June 05, 2020 18:26
    2 comments
  • Are There Any Free 3D Design Apps?
    • nolan_742
    • June 05, 2020 18:20
    3 comments
  • why updating a lens is taking more than a 6 hours?
    • Anothervishal
    • June 05, 2020 17:52
    4 comments
  • How do people earn money?
    • alisaid_king
    • June 05, 2020 16:14
    6 comments
  • My lens which resembles google developers.
    • Permanently deleted user
    • June 05, 2020 09:52
    3 comments
  • Detect Object
    • Kanz
    • June 05, 2020 05:02
    3 comments
  • Help with Lens. Bug?
    • ItzJustSamu
    • June 05, 2020 02:34
    • Edited
    4 comments
  • Combining Paper Head template with 3D Face Model
    • Colin Tucker
    • June 04, 2020 17:39
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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