The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Dynamic Text Issue & Lens Icon - Thank You Doctors & Nurses Lens - COVID Pandemic Filter

  • Approval usually happens within a few minutes, you might want to try updating your lens and choosing a display icon again.

    Comment actions Permalink
  • Hi nolan_742

    Thanks for your input. I realized that since it was never getting updated even after waiting for an hour, there was something else to it.

    I did a workaround and deleted the default icon from the backend in project folder. Then when I open Project info from lens studio, it only asked to add new icon rather than to edit icon. Hence, now I uploaded a new icon from a file, which got updated rightaway once lens went live in 2 mins approx.

    It is working perfectly on this lens. I suppose the issue is when icon is edited, hence better to do the workaround.


    Comment actions Permalink
  • Great glad to hear that it’s fixed

    Comment actions Permalink
  • Great glad to hear that it’s fixed

    Comment actions Permalink
  • Great glad to hear that it’s fixed

    Comment actions Permalink
  • Great glad to hear that it’s fixed

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!