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  • Lens Studio 4.16 + New Docs Site Pinned Featured
    • Kaitlyn Benitez-Strine
    • March 17, 2022 17:24
    9 comments
  • [Tutorial] How to use Upper Garment Template? Pinned
    • Emiliusvgs
    • September 26, 2021 19:40
    16 comments
  • Drag to switch between two face masks Pinned Answered
    • Collin Madden
    • September 27, 2021 23:27
    • Edited
    11 comments
  • [Tutorial] Chain Physics (Moving 3d Models) Pinned Featured
    • RYΛN SHIELDS
    • September 18, 2020 14:48
    4 comments
  • [Tutorial] Body Tattoo Lens – Easy! Pinned Featured
    • Maxim Kuzlin
    • July 30, 2021 04:19
    • Edited
    38 comments
  • [TEMPLATE] Person Detection Pinned
    • Jonah-cohn
    • September 17, 2020 15:34
    18 comments
  • [Tutorial] All of my Lens Studio Tutorials! Pinned
    • RYΛN SHIELDS
    • June 07, 2021 23:02
    • Edited
    40 comments
  • [Guide] Full Body Triggers Pinned
    • Wolf
    • August 20, 2020 18:21
    • Edited
    13 comments
  • [Guide] Style Transfer ML Pinned
    • Pam
    • July 28, 2020 17:13
    • Edited
    14 comments
  • [Tutorial] How to create moving, customizable and randomized grain in Lens Studio Pinned
    • RYΛN SHIELDS
    • July 08, 2020 14:54
    • Edited
    17 comments
  • Lens Studio Tutorials! Pinned
    • Ben Knutson
    • November 14, 2019 22:40
    • Edited
    49 comments
  • Using AR for Marketing outside Snapchat
    • Andreas Steiner
    • May 19, 2022 13:35
    1 comment
  • legacybillboard
    • silentwall-29
    • May 19, 2022 09:58
    1 comment
  • Why does my name appear as null?
    • lakshan_costa
    • May 18, 2022 10:49
    2 comments
  • Snapchat Law Enforcement Question
    • possibledozen
    • May 18, 2022 06:53
    • Edited
    0 comments
  • Uniform Screen Space Scaling While Maintaining Relative Positions
    • Zach Thomas
    • May 17, 2022 23:41
    1 comment
  • Lens Studio Not Responding Error
    • Austin Martinez
    • May 17, 2022 18:16
    1 comment
  • Subscribers are unable to see my posts correctly
    • FC yt
    • May 17, 2022 15:40
    0 comments
  • Recommend me custom lense for my Snapchat
    • James Smith
    • May 17, 2022 15:24
    0 comments
  • Fouz
    • L26.a
    • May 17, 2022 09:52
    0 comments
  • girls filter
    • L26.a
    • May 17, 2022 09:49
    1 comment
  • How to move/adjust size of camera
    • Cassidy Lane
    • May 17, 2022 09:16
    1 comment
  • How to design a 3d lens
    • ttt
    • May 16, 2022 18:13
    2 comments
  • Hair Simulation & Segmentation
    • Pete Collins
    • May 16, 2022 14:56
    1 comment
  • Explanation
    • ttt
    • May 15, 2022 19:18
    3 comments
  • FUR stuff request
    • JD
    • May 15, 2022 15:35
    2 comments
  • Quran ali jabier
    • Flow SwiftKey
    • May 15, 2022 09:51
    1 comment
  • Using Lens Studio without Snapchat login
    • ChancellorsSch
    • May 13, 2022 07:57
    2 comments
  • Headmesh Distortions in the mouth area in contrast to the Facemesh
    • Abigail Foster
    • May 13, 2022 07:13
    • Edited
    0 comments
  • Recommend me custom lense for my Snapchat
    • Chris John
    • May 12, 2022 20:02
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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