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  • Lens Studio Not Responding Error
    • Permanently deleted user
    • May 17, 2022 18:16
    0 comments
  • Subscribers are unable to see my posts correctly
    • Permanently deleted user
    • May 17, 2022 15:40
    1 comment
  • Recommend me custom lense for my Snapchat
    • Permanently deleted user
    • May 17, 2022 15:24
    1 comment
  • Fouz
    • L26.a
    • May 17, 2022 09:52
    0 comments
  • girls filter
    • L26.a
    • May 17, 2022 09:49
    3 comments
  • How to move/adjust size of camera
    • Permanently deleted user
    • May 17, 2022 09:16
    1 comment
  • How to design a 3d lens
    • ttt
    • May 16, 2022 18:13
    5 comments
  • Hair Simulation & Segmentation
    • Pete Collins
    • May 16, 2022 14:56
    1 comment
  • Explanation
    • ttt
    • May 15, 2022 19:18
    3 comments
  • FUR stuff request
    • CritterPro
    • May 15, 2022 15:35
    2 comments
  • Quran ali jabier
    • Flow SwiftKey
    • May 15, 2022 09:51
    1 comment
  • Using Lens Studio without Snapchat login
    • ChancellorsSch
    • May 13, 2022 07:57
    2 comments
  • Headmesh Distortions in the mouth area in contrast to the Facemesh
    • Abigail Foster
    • May 13, 2022 07:13
    • Edited
    0 comments
  • Recommend me custom lense for my Snapchat
    • Permanently deleted user
    • May 12, 2022 20:02
    1 comment
  • Let's connect!
    • Permanently deleted user
    • May 12, 2022 14:30
    0 comments
  • Snapchat preview not working
    • Permanently deleted user
    • May 11, 2022 12:39
    5 comments
  • Recovering Favorites
    • Permanently deleted user
    • May 11, 2022 10:22
    1 comment
  • latest lense studio
    • Permanently deleted user
    • May 10, 2022 18:54
    2 comments
  • Snap Camera - No Audio Input Option on Mac?
    • Permanently deleted user
    • May 10, 2022 16:33
    1 comment
  • Amazing tan lens
    • L26.a
    • May 09, 2022 19:03
    0 comments
  • Cristiano
    • L26.a
    • May 09, 2022 18:54
    0 comments
  • Looking for custom lense for my Snapchat
    • Permanently deleted user
    • May 09, 2022 14:27
    0 comments
  • Snap camera no available camera input
    • Permanently deleted user
    • May 09, 2022 12:43
    0 comments
  • Multiple Custom Landmarkers in 1 Lens?
    • Matt
    • May 09, 2022 09:02
    0 comments
  • hacked account
    • Ww888pp
    • May 08, 2022 17:18
    0 comments
  • how to add location on lens
    • Permanently deleted user
    • May 07, 2022 12:00
    1 comment
  • Snap Camera for Android
    • Permanently deleted user
    • May 07, 2022 09:08
    0 comments
  • Keyword Detection - Using Microphone with Audio
    • JT
    • May 07, 2022 03:11
    6 comments
  • How I can get paid from creating snapchat filters?
    • Lioura Ahmed
    • May 07, 2022 00:03
    1 comment
  • IMPROVING MY SKILLS EVERYDAY
    • Famz
    • May 06, 2022 21:43
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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