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  • 3D hat with changing crystal colors
    • FROOS_3SL
    • March 15, 2022 05:43
    7 comments
  • How to get Premium lense on my Snapchatat
    • Permanently deleted user
    • March 14, 2022 22:27
    0 comments
  • Snapchat Filters
    • Permanently deleted user
    • March 14, 2022 21:09
    1 comment
  • darawan.king
    • wasta.darawan
    • March 14, 2022 19:58
    4 comments
  • Is it possible to receive user data and use in text block
    • killian.og
    • March 14, 2022 16:36
    1 comment
  • Camera Changing Option
    • Permanently deleted user
    • March 14, 2022 16:05
    0 comments
  • [Tutorial] Sun Kissed Lens
    • Jay.mills1
    • March 14, 2022 14:08
    0 comments
  • need custom filter
    • Permanently deleted user
    • March 14, 2022 12:31
    0 comments
  • yuns
    • yunsm90081
    • March 14, 2022 12:20
    2 comments
  • Ffjc
    • Permanently deleted user
    • March 12, 2022 15:54
    0 comments
  • Customized Lens
    • Permanently deleted user
    • March 12, 2022 14:37
    1 comment
  • HAVING ISSUE WITH UI BUTTONS Object.
    • maheshrawat022
    • March 12, 2022 08:06
    4 comments
  • .،
    • Permanently deleted user
    • March 11, 2022 09:59
    0 comments
  • vfx for mesh with bones
    • Balraj Bains
    • March 10, 2022 21:35
    1 comment
  • [ Problem ] style transfer
    • a4-x4
    • March 09, 2022 17:45
    1 comment
  • I have a problem with the lens data
    • anas elferjani
    • March 09, 2022 14:44
    1 comment
  • 3d object not placed correctly
    • Lera Kot
    • March 09, 2022 11:48
    1 comment
  • BlendShapes Component
    • Permanently deleted user
    • March 09, 2022 11:39
    0 comments
  • Support for Snap Camera MacOS 12 (Monterey) M1/Intel
    • neilonaniceday
    • March 09, 2022 04:09
    3 comments
  • mr.hatm1
    • mr.hatm1
    • March 08, 2022 14:53
    0 comments
  • [Tutorial] Galaxy Lens
    • Jay.mills1
    • March 07, 2022 16:17
    3 comments
  • Post is pending approval
    • Jay.mills1
    • March 07, 2022 13:08
    3 comments
  • Is this community ded?
    • Permanently deleted user
    • March 06, 2022 04:11
    5 comments
  • ss38n
    • ss38n
    • March 05, 2022 18:25
    0 comments
  • ss38n
    • ss38n
    • March 05, 2022 18:21
    0 comments
  • ss38n
    • ss38n
    • March 05, 2022 18:21
    0 comments
  • ss38n
    • ss38n
    • March 05, 2022 18:21
    0 comments
  • [Solved] Multiple non-default location assets in a project
    • Permanently deleted user
    • March 28, 2022 18:30
    • Edited
    5 comments
  • [Solved] Is WorldMesh hitTestWorldMesh bugged?
    • Permanently deleted user
    • March 28, 2022 18:57
    • Edited
    5 comments
  • Need help finding 2 great lenses lost after last update
    • Permanently deleted user
    • March 03, 2022 16:42
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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