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  • Why does Marker Tracking ask for height of the image marker?
    • Permanently deleted user
    • February 18, 2022 03:57
    0 comments
  • DisplayName does not render on device
    • Eric Bintner
    • February 17, 2022 13:05
    • Edited
    2 comments
  • Collision Triggered Spawn
    • Dibyendu Saha
    • February 17, 2022 12:20
    0 comments
  • Audience is not showing
    • deepakdeeps12
    • February 17, 2022 07:02
    • Edited
    0 comments
  • Can I make a filter to promote alcohol brand?
    • Permanently deleted user
    • February 16, 2022 17:16
    1 comment
  • export the lens
    • B.ilk6
    • February 15, 2022 21:31
    • Edited
    0 comments
  • losing subscribers.
    • Imikeeezy
    • February 14, 2022 23:17
    2 comments
  • ملفي التعريفي العام
    • الجوهر
    • February 14, 2022 22:42
    0 comments
  • ملفي التعريفي العام
    • الجوهر
    • February 14, 2022 22:40
    0 comments
  • Convert ML Model using tf2onnx
    • Permanently deleted user
    • February 14, 2022 14:35
    0 comments
  • World Mesh template - Hiding the original 3D Model?
    • Ines Hilz
    • February 14, 2022 10:49
    • Edited
    1 comment
  • transparent hand
    • Permanently deleted user
    • February 13, 2022 20:39
    1 comment
  • App Crashed
    • Permanently deleted user
    • February 12, 2022 21:42
    4 comments
  • Snapchat Asset Library Access
    • Moonsugar999
    • February 12, 2022 19:22
    0 comments
  • Color Correction
    • Martin.olberg
    • February 12, 2022 15:57
    • Edited
    5 comments
  • Why MY Laptop Battery Drains suddenly?
    • Permanently deleted user
    • February 12, 2022 10:29
    0 comments
  • Why MY Laptop Battery Drains suddenly?
    • Permanently deleted user
    • February 12, 2022 10:24
    4 comments
  • need suggestion..
    • Permanently deleted user
    • February 11, 2022 13:10
    1 comment
  • Text Component not showing in SnapCam desktop
    • Permanently deleted user
    • February 11, 2022 03:28
    1 comment
  • new account from this site
    • rebwardlawar
    • February 10, 2022 18:39
    0 comments
  • Project not Opened, Exception in Engine AnimatedTextureFileProvider invalid last key
    • Customer report
    • February 10, 2022 06:23
    1 comment
  • 3D - Blender: Bone Constraint Limit Rotation
    • ItzJustSamu
    • February 10, 2022 03:48
    2 comments
  • Locked to 30FPS in Snap Camera
    • Permanently deleted user
    • February 10, 2022 03:22
    0 comments
  • Congratulations to our friend @Emiliusvgs
    • abodlens
    • February 08, 2022 18:32
    3 comments
  • lens not available in your region at this time
    • Kevinhabich
    • February 08, 2022 10:07
    6 comments
  • How do I use the animation mixer to move seamlessly from one clip to the next?
    • danaan.dw
    • February 07, 2022 22:35
    2 comments
  • Is it possible to make a lens to stop head tremor?
    • Joe S
    • February 07, 2022 17:13
    7 comments
  • How to get verified?
    • sahil_saxena001
    • February 07, 2022 15:48
    1 comment
  • snapchat going to setting
    • Permanently deleted user
    • February 07, 2022 13:28
    2 comments
  • Face stretch
    • suhas_vairage
    • February 06, 2022 12:57
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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