Hi,
I have a new lens I'm working since a month on and for some reason after a while it crashes the app. I don't know why.
Weirdly I get no errors in lens studio.
I've kept an eye on ram usage etc. and it all seems to be fine.
Is there a way to get logs from the crash at all? It's pretty difficult to debug this one.
Thanks!
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
you can use screenshots or video recorder so lens studio team support can help you ..
check for updates as well
hope this can help you
hassan
You have to test it again on your CURRENT version on Snapchat. Maybe when you published it, it was on older version which didn't create any issues.
Test it again from LEns studio and watch the output
I understand about the problem because faced the similar issue so many times with ibomma app you can fix this issue by making some changes in your app setting.
There are some very similar kind of ideas that you can see here I just followed these steps for the better lens making skills learning.