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  • [Help] Adding post effect to face mesh
    • chad
    • March 08, 2021 22:51
    0 comments
  • Snap Camera mirroring issue
    • Jerzy Pilch
    • March 09, 2021 08:45
    • Edited
    2 comments
  • How to make the demon horns inside of lens studio
    • Shawn
    • March 07, 2021 15:39
    4 comments
  • Can't find Snap Inc. lenses in Snap Camera after updating
    • Mathis Timo
    • March 06, 2021 23:18
    1 comment
  • lenses insights on public profile Answered
    • saqib_m55
    • March 05, 2021 19:49
    3 comments
  • [Tutorial] All of my Lens Studio Tutorials!
    • Danish Ash
    • March 05, 2021 12:26
    1 comment
  • snap camera not working on zoom Answered
    • miwwsuze
    • March 05, 2021 02:48
    1 comment
  • Device tracking Component not found Answered
    • komal gupta
    • March 04, 2021 18:25
    1 comment
  • Connect UI Slider to blur lens
    • moue
    • March 04, 2021 17:26
    1 comment
  • Color Correction Won't apply properly
    • Ellis Berman
    • March 03, 2021 23:11
    0 comments
  • general
    • Amaya Díaz Suárez
    • March 03, 2021 20:20
    6 comments
  • snap camera bug
    • Haze Play
    • March 03, 2021 10:58
    • Edited
    4 comments
  • World Effect with Particles
    • Jorik Rosa
    • March 03, 2021 00:22
    0 comments
  • Assets Library Answered
    • saqib_m55
    • March 02, 2021 20:21
    1 comment
  • Lousy support for Lens Studio creators from Snapchat.
    • Maya Kiesel
    • March 02, 2021 20:12
    1 comment
  • Lens works in Snapchat but not Snap Camera
    • Emilee Romano Gawrych
    • March 02, 2021 19:19
    • Edited
    3 comments
  • About frozen images
    • Nicholas S. Finch
    • March 02, 2021 19:21
    • Edited
    1 comment
  • Purple background?
    • Nicole Swanberg
    • March 02, 2021 15:18
    3 comments
  • How to make the nose narrower and the lips larger?
    • Lana
    • March 02, 2021 11:28
    2 comments
  • i want help
    • moue
    • March 02, 2021 10:08
    0 comments
  • System requirements change
    • ItzJustSamuel
    • March 01, 2021 20:47
    0 comments
  • i have question Answered
    • moue
    • March 01, 2021 18:31
    2 comments
  • How Do Could I use the Face stretch without messing up the whole face
    • Viggojorgensen
    • March 01, 2021 12:50
    3 comments
  • How to come up with ideas?
    • saaim i
    • March 01, 2021 00:31
    • Edited
    1 comment
  • lens creation
    • Akshitsinyal
    • February 28, 2021 14:20
    0 comments
  • can't find snap camera to delete from my mac
    • none
    • February 28, 2021 04:15
    2 comments
  • Dual GPUs
    • Calvin Wayne
    • February 28, 2021 02:05
    0 comments
  • Not Opening?
    • phoebe dillon
    • February 27, 2021 22:28
    0 comments
  • Snapcode link on Snap Camera
    • Americo Alves
    • February 27, 2021 19:25
    0 comments
  • double use
    • דור כהן
    • February 27, 2021 09:07
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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