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  • Snap camera lens disappearing
    • Klaus Yuki Lu
    • April 05, 2022 22:52
    2 comments
  • Interactive controlled filter
    • Vivian N
    • April 05, 2022 17:50
    0 comments
  • can't log in to Snapchat - Problem connecting to the server
    • Anysoll
    • April 05, 2022 12:04
    0 comments
  • Ramadan phrases
    • Designs Sho0oq
    • April 05, 2022 11:34
    1 comment
  • darawan.king
    • darawan.king
    • April 05, 2022 11:29
    1 comment
  • A technical problem
    • oniowon
    • April 04, 2022 20:33
    6 comments
  • Help! Instal problems
    • K N
    • April 04, 2022 18:23
    3 comments
  • Can someone suggest me custom lense for my Snapchat?
    • Edward Smith
    • April 04, 2022 09:03
    1 comment
  • How to show latest posts in footer of website?
    • Annie jonn
    • April 03, 2022 21:12
    0 comments
  • Cartoon 3D style
    • Jakub
    • April 02, 2022 21:26
    • Edited
    3 comments
  • how to connect a website with Snapchat account?
    • Maria Guadalupe
    • April 02, 2022 09:03
    0 comments
  • Suggest me custom lense for my Snapchat
    • Methew Alvin
    • April 01, 2022 14:37
    1 comment
  • Why the Snap Camera filters is not working!
    • Maria Walker
    • April 01, 2022 10:42
    0 comments
  • need help
    • Ador
    • March 31, 2022 23:29
    0 comments
  • Snapchat in App
    • Pankaj Parmar
    • March 31, 2022 20:00
    1 comment
  • Using Snap Camera offline
    • Maggie Hazen
    • March 31, 2022 17:21
    0 comments
  • How to place an 3d object on a wall and connect it to another wall by tapping?
    • Mashto
    • March 31, 2022 09:57
    0 comments
  • [Tutorial] How to create with VoiceML - Easy!
    • fxk
    • March 31, 2022 22:39
    • Edited
    5 comments
  • Custom Landmarks not working when using 4G/5G
    • Matt
    • March 31, 2022 02:56
    0 comments
  • ha_7mo
    • fhwdlwfy_hddy19
    • March 31, 2022 00:09
    0 comments
  • Status personal account vs. business acount
    • Susanne Vos
    • March 30, 2022 08:53
    0 comments
  • How to get Premium lense on my Snapchatat
    • Christian Gassand
    • March 29, 2022 13:49
    1 comment
  • Share "my lenses" library with my client?
    • Per Nyman
    • March 29, 2022 07:52
    • Edited
    0 comments
  • Recommend me custom lense on my Snapchat
    • Anthony Marciano
    • March 28, 2022 21:32
    4 comments
  • What's the best way to obtain lenses?
    • lifemodapk apk
    • March 28, 2022 21:01
    0 comments
  • What's the best way to obtain lenses?
    • Christian Gassand
    • March 28, 2022 18:40
    1 comment
  • Opening file issue
    • vamosbarrett
    • March 28, 2022 00:37
    0 comments
  • Sound effect in Snap Camera and SnapChat.
    • Сергей
    • March 27, 2022 20:21
    0 comments
  • [Tutorial] AR Head Crystals Featured
    • fxk
    • May 24, 2022 22:27
    • Edited
    4 comments
  • Filter On Certain Phones
    • christinaoneill4
    • March 26, 2022 00:09
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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