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  • How can I get Premium lense on my Snapchat?
    • Permanently deleted user
    • April 22, 2022 13:09
    1 comment
  • Hair simulation Hair color change with ui color slider
    • zigo naus
    • April 22, 2022 09:35
    1 comment
  • GLB Normal Maps Broken in 4.16.1
    • Solomon Blair
    • April 21, 2022 19:51
    • Edited
    0 comments
  • I can't open the app
    • Permanently deleted user
    • April 21, 2022 19:48
    2 comments
  • how to pan around objects in lens studio
    • Permanently deleted user
    • April 21, 2022 18:57
    0 comments
  • [2D] Most viral lenses
    • appelsiensam
    • April 21, 2022 13:07
    0 comments
  • [AI] Most viral lenses
    • appelsiensam
    • April 21, 2022 13:06
    0 comments
  • Button That Toggles Related Lense
    • Permanently deleted user
    • April 20, 2022 15:31
    2 comments
  • Syncing audio track components
    • Permanently deleted user
    • April 20, 2022 14:15
    0 comments
  • Creator Account with Public Profile Problem
    • Jasnoor Singh🔺
    • April 19, 2022 19:01
    1 comment
  • use of lense studio
    • Permanently deleted user
    • April 19, 2022 16:53
    0 comments
  • Username
    • Permanently deleted user
    • April 16, 2022 18:17
    1 comment
  • Can not find any Snap Inc lens on snap camera!
    • Permanently deleted user
    • April 16, 2022 14:22
    1 comment
  • What is the best way to obtain lenses?
    • Permanently deleted user
    • April 16, 2022 10:59
    2 comments
  • Account blocked
    • Permanently deleted user
    • April 15, 2022 10:24
    1 comment
  • My lenses in review not ready
    • Hamoka7
    • April 14, 2022 23:20
    0 comments
  • Request
    • Mohammedsehmi
    • April 14, 2022 21:40
    0 comments
  • Baby face
    • Kunal.maida
    • April 14, 2022 20:09
    2 comments
  • Baby face
    • Kunal.maida
    • April 14, 2022 18:47
    1 comment
  • Rose Pink lens by Snap Inc. disappeared?
    • Permanently deleted user
    • April 15, 2022 05:51
    • Edited
    3 comments
  • PNG Alpha issue
    • Perry Spurway
    • April 14, 2022 08:25
    0 comments
  • SnapChat App Not Working
    • Permanently deleted user
    • April 14, 2022 05:41
    1 comment
  • connection error snapchat
    • Permanently deleted user
    • April 13, 2022 21:22
    0 comments
  • Snapchat Creators Group
    • un_known0408
    • April 13, 2022 05:37
    1 comment
  • Face Mesh Weights
    • gorkem kaplan
    • April 12, 2022 20:01
    1 comment
  • Login Error
    • Permanently deleted user
    • April 14, 2022 09:05
    • Edited
    0 comments
  • Audio connected to a button
    • Permanently deleted user
    • April 12, 2022 13:22
    0 comments
  • Force video texture to continue playing when user look around
    • Permanently deleted user
    • April 12, 2022 05:51
    0 comments
  • Hey I need Help
    • fowzan.kar
    • April 12, 2022 01:37
    0 comments
  • How to detect visibility in script graph?
    • Customer report
    • April 11, 2022 13:19
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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