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  • [TEMPLATE] Person Detection Pinned
    • Jonah-cohn
    • September 17, 2020 15:34
    12 comments
  • [Tutorial] All of my Lens Studio Tutorials! Pinned
    • RYΛN SHIELDS
    • September 20, 2020 22:45
    • Edited
    22 comments
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    • HAMAD SA
    • August 20, 2020 18:21
    • Edited
    9 comments
  • [Guide] Style Transfer ML Pinned
    • Pam
    • July 28, 2020 17:13
    • Edited
    7 comments
  • [Tutorial] How to create moving, customizable and randomized grain in Lens Studio Pinned
    • RYΛN SHIELDS
    • July 08, 2020 14:54
    • Edited
    9 comments
  • Lens Studio Tutorials! Pinned
    • Ben Knutson
    • November 14, 2019 22:40
    • Edited
    26 comments
  • verification
    • Rahulkatari9
    • April 13, 2021 12:15
    0 comments
  • yiğitttttt
    • YİĞİT BALCI
    • April 13, 2021 11:27
    0 comments
  • My Lenses Site Not Loading
    • TYLER ALLEN
    • April 13, 2021 07:56
    0 comments
  • Bald SnapML
    • hnry_myr
    • April 12, 2021 17:26
    • Edited
    2 comments
  • Our Ramadan lenses does not shown in Ramadan tap of lenses explorer
    • al.n8a
    • April 12, 2021 12:43
    1 comment
  • Our Ramadan lenses does not shown in Ramadan tap of lenses explorer
    • هيمو hemo
    • April 12, 2021 12:45
    • Edited
    2 comments
  • General – Lens Studio Community Ask questions, discuss topics, and help other creators
    • BKT4
    • April 12, 2021 12:27
    0 comments
  • facing issue in installing snap
    • Jennifer valdez
    • April 12, 2021 11:27
    • Edited
    1 comment
  • Any reason why several lenses are lagging/choppy lately?
    • The Horry Sheet Show
    • April 12, 2021 05:45
    1 comment
  • Bug with blinking materials
    • Ilyas Darakchiev
    • April 11, 2021 19:37
    • Edited
    0 comments
  • Beard Removal on multiple faces
    • Julian Abdallah
    • April 11, 2021 10:49
    2 comments
  • Cartoon filter disappeared in Snap Camera
    • Mia Cullen
    • April 11, 2021 10:48
    0 comments
  • Snapchat Public Profile
    • Azeem
    • April 11, 2021 05:11
    4 comments
  • No rig when importing from Blender
    • ML
    • April 11, 2021 00:30
    6 comments
  • 3D objects over a mask worn in real life
    • Mishka
    • April 10, 2021 19:55
    3 comments
  • When will i become a Lense Creator?
    • aboday.123
    • April 10, 2021 14:16
    1 comment
  • How can I choose multiple photos in one Lense and use them as different textures in different Materials?
    • adrian.michel
    • April 09, 2021 14:03
    3 comments
  • I can't post anything on public story
    • eylul
    • April 09, 2021 07:32
    9 comments
  • How I can add a Face Retouch Effect to a FaceCrop texture?
    • Diego Poveda
    • April 09, 2021 02:10
    3 comments
  • Snap Camera filters by Snap Inc. are gone
    • Janelle
    • April 09, 2021 01:46
    1 comment
  • Help with Discrepancy in Color of Eyes
    • Gareth Whitehead
    • April 09, 2021 01:43
    11 comments
  • How long will it take to become an official lense creator?
    • aboday.123
    • April 08, 2021 17:16
    5 comments
  • Lens disappeared
    • Nina Solomatina
    • April 08, 2021 16:34
    1 comment
  • BUNAYYAN
    • bnyan alyami
    • April 08, 2021 16:28
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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