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  • Face Texture mapped to face mesh
    • Pete Collins
    • March 03, 2022 17:10
    • Edited
    4 comments
  • V a m
    • as13_23
    • March 03, 2022 12:44
    0 comments
  • PLEASE HELP :(  My camera stopped working after using snap cam for a while
    • Steph Molyneux
    • March 02, 2022 16:26
    0 comments
  • missing "example"
    • g.c.smith
    • March 02, 2022 12:51
    0 comments
  • Foot Tracking to Trigger Camera Shake
    • Permanently deleted user
    • March 02, 2022 10:07
    0 comments
  • How to add feather to edges
    • vamshikommeneni
    • March 02, 2022 06:37
    1 comment
  • n_kabbi32
    • vfr_33
    • March 02, 2022 03:50
    0 comments
  • Please Help
    • umair_iqbal70
    • March 01, 2022 12:44
    0 comments
  • How to get custom lense on my Snapchatat
    • Permanently deleted user
    • February 28, 2022 19:28
    0 comments
  • Can I use 2 SnapChat
    • Permanently deleted user
    • February 28, 2022 17:11
    2 comments
  • Anyone wants to buy my lens
    • fowzan.kar
    • February 28, 2022 14:09
    0 comments
  • xmarty_ahmed21
    • Permanently deleted user
    • February 26, 2022 23:01
    0 comments
  • video output worked for a week
    • none
    • February 26, 2022 09:40
    0 comments
  • Snapchat Lens
    • Permanently deleted user
    • February 26, 2022 09:40
    1 comment
  • Camera Issue
    • Permanently deleted user
    • February 26, 2022 07:52
    3 comments
  • Preview Panel
    • Permanently deleted user
    • February 26, 2022 04:17
    1 comment
  • najmuh dhahabiatan eind asmi sanab shat
    • Permanently deleted user
    • February 26, 2022 01:02
    0 comments
  • Raindrops shader?
    • Ines Hilz
    • February 25, 2022 23:30
    4 comments
  • WE STARTED
    • Permanently deleted user
    • February 25, 2022 16:57
    0 comments
  • Who’s your experience with lens studio? And how long you’ve been working on lenses?
    • Itzjustkazz
    • February 24, 2022 18:58
    2 comments
  • FOUNDING DAY .
    • Permanently deleted user
    • February 23, 2022 14:45
    1 comment
  • hụi
    • Permanently deleted user
    • February 23, 2022 13:43
    0 comments
  • Random Numbers (1-100)
    • SirQu3ntin
    • February 23, 2022 13:42
    14 comments
  • 3D Model for Vertex Distortion falls apart
    • Ines Hilz
    • February 23, 2022 09:07
    • Edited
    1 comment
  • Bitmoji Intergration - Lenses
    • k540076
    • February 23, 2022 08:04
    • Edited
    1 comment
  • Can I block the spammer at Snapchat?
    • Permanently deleted user
    • February 22, 2022 17:18
    0 comments
  • [BUG] Lens Studio crashes when deleting tweened obbject
    • Permanently deleted user
    • February 22, 2022 09:29
    1 comment
  • Soft reflection edge on face with iridescence material graph
    • Ines Hilz
    • February 19, 2022 12:32
    • Edited
    2 comments
  • Lens Studio Older Version
    • Caio Campos
    • February 18, 2022 15:35
    7 comments
  • Camera Resolution always reverts to 720p
    • Permanently deleted user
    • February 18, 2022 11:43
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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