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  • how to download lens studio
    • Permanently deleted user
    • January 15, 2022 15:14
    3 comments
  • please add snap camera by phone
    • Permanently deleted user
    • January 15, 2022 14:32
    0 comments
  • Syncing particles up with imported 3D animation
    • Permanently deleted user
    • January 13, 2022 18:59
    2 comments
  • andrew
    • Permanently deleted user
    • January 13, 2022 17:13
    0 comments
  • Hello
    • as13_23
    • January 13, 2022 14:10
    0 comments
  • M-T
    • as13_23
    • January 13, 2022 14:09
    0 comments
  • Which is the best grain effect?
    • Permanently deleted user
    • January 12, 2022 20:30
    0 comments
  • How do I make a black and Gray effects rather than black and white
    • Permanently deleted user
    • January 12, 2022 20:29
    1 comment
  • Problem
    • r-aqqq
    • January 12, 2022 19:33
    0 comments
  • Snap Camera doesn't record audio with videos
    • Permanently deleted user
    • January 12, 2022 06:13
    2 comments
  • Adding Cloth Simulation to 3D-tracked Garment?
    • Permanently deleted user
    • January 12, 2022 01:24
    0 comments
  • Publishing Lense
    • Permanently deleted user
    • January 08, 2022 20:27
    1 comment
  • Create Snapchat Lens
    • Permanently deleted user
    • January 08, 2022 11:05
    4 comments
  • Issue with filters
    • Permanently deleted user
    • November 13, 2023 05:34
    • Edited
    1 comment
  • How to make tracer/blur effect
    • Permanently deleted user
    • January 07, 2022 18:07
    8 comments
  • How to make tracer/blur effect
    • Permanently deleted user
    • January 07, 2022 18:05
    0 comments
  • Modifying body for skinny waist big hips and rear end
    • Permanently deleted user
    • January 07, 2022 12:40
    1 comment
  • Modifying body for skinny waist big hips and rear end
    • Permanently deleted user
    • January 07, 2022 12:40
    0 comments
  • Tags
    • raya_reya
    • January 07, 2022 01:19
    • Edited
    2 comments
  • Color ramp texture problem
    • Permanently deleted user
    • January 06, 2022 13:45
    0 comments
  • Why does my lens hangs while using on phone
    • Permanently deleted user
    • January 05, 2022 18:13
    6 comments
  • ابي رايكم
    • zbiggie_66
    • January 05, 2022 16:12
    1 comment
  • I cannot use some filters of Snapchat
    • Permanently deleted user
    • January 05, 2022 10:32
    4 comments
  • Snapchat is not saving my pictures
    • Permanently deleted user
    • January 05, 2022 06:10
    4 comments
  • How do i add a template in between my project
    • Permanently deleted user
    • January 04, 2022 11:02
    1 comment
  • Lens Creator Tag
    • appelsiensam
    • January 03, 2022 16:01
    3 comments
  • Snap Camera not detected in Discord on M1 Pro MacBook Pro
    • none
    • January 03, 2022 12:40
    2 comments
  • Bug
    • urvii_4
    • January 03, 2022 06:09
    1 comment
  • My Snapchat Camera not working
    • Permanently deleted user
    • December 31, 2021 23:51
    4 comments
  • Happy new year for all lens creator
    • none
    • December 31, 2021 18:15
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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