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  • "send to snapchat" not refreshing the previewed lens in snapchat
    • lossless
    • December 03, 2021 19:41
    • Edited
    4 comments
  • فارسس
    • kiy.8k
    • December 03, 2021 14:16
    0 comments
  • فارس
    • kiy.8k
    • December 03, 2021 14:12
    0 comments
  • 3d cartoon style filter
    • Permanently deleted user
    • December 03, 2021 10:18
    0 comments
  • Forum Display Name bug
    • k540076
    • December 02, 2021 08:01
    1 comment
  • Inquiry: How do I make a link between ultoggle and effects
    • Permanently deleted user
    • December 01, 2021 12:21
    1 comment
  • How do I add Lens Studio to my website?
    • Permanently deleted user
    • December 01, 2021 11:13
    3 comments
  • Lens Studio on Tablet
    • Permanently deleted user
    • December 01, 2021 10:56
    1 comment
  • How to ensure 2D content displays correctly on all devices?
    • Bart T.
    • December 01, 2021 06:40
    1 comment
  • New lens, too old snapchat?
    • Alexxxy
    • December 01, 2021 09:07
    • Edited
    2 comments
  • Beard Lens without Hair Simulation
    • Tayis
    • November 30, 2021 20:12
    4 comments
  • Best texture for Hair Simulation
    • Permanently deleted user
    • November 30, 2021 10:02
    0 comments
  • Hey guys, I want y'all to add me on snapcht id- aditipatil443 Please add me y'all
    • Permanently deleted user
    • November 30, 2021 09:25
    0 comments
  • Using Snap Camera with no internet connection
    • Permanently deleted user
    • November 29, 2021 13:15
    1 comment
  • Beard Tutorial/ Template
    • Permanently deleted user
    • November 29, 2021 00:15
    0 comments
  • Busco creadores de efectos de Snapchat
    • Permanently deleted user
    • November 28, 2021 22:22
    0 comments
  • [Tutorial] How to make cracks on the face
    • Permanently deleted user
    • November 28, 2021 15:43
    1 comment
  • Filter Explore Section issue
    • Permanently deleted user
    • November 28, 2021 15:17
    0 comments
  • Lens studio not opening
    • Permanently deleted user
    • November 28, 2021 07:06
    0 comments
  • Scale not working
    • Malmiller5
    • November 26, 2021 22:36
    1 comment
  • face mask and face mesh problem
    • yaraoka20
    • November 26, 2021 20:24
    1 comment
  • dslr cameras
    • Hello
    • November 26, 2021 17:44
    3 comments
  • Face mesh blend shape values when expressions are blank
    • Clint
    • November 26, 2021 14:51
    4 comments
  • Is Refund Consulting Legal
    • Permanently deleted user
    • November 25, 2021 05:04
    0 comments
  • How to do alternate between the two types of 3D
    • Permanently deleted user
    • November 24, 2021 06:33
    0 comments
  • 【3D Body Tracking】How to alternate between the two types of 3D
    • Permanently deleted user
    • November 24, 2021 06:09
    0 comments
  • Share your creations
    • Proplanz
    • November 23, 2021 15:40
    1 comment
  • How to drag switch between two face masks!
    • Permanently deleted user
    • November 23, 2021 09:51
    1 comment
  • looking for this lense
    • Permanently deleted user
    • November 23, 2021 02:57
    1 comment
  • Lamis
    • Permanently deleted user
    • November 22, 2021 23:52
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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