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  • Creating 3d Prefab on Hand Tracking
    • Pankaj Parmar
    • October 18, 2021 20:29
    0 comments
  • My Other Twin
    • Permanently deleted user
    • October 16, 2021 21:34
    0 comments
  • New filter !! 🙂💫☁️
    • willys :)
    • October 19, 2021 06:42
    • Edited
    2 comments
  • [Tutorial] Particles and Face Mask 💗
    • willys :)
    • October 19, 2021 06:42
    • Edited
    1 comment
  • Body mesh intercepting with Outer mesh?
    • anna belle
    • October 16, 2021 10:28
    5 comments
  • How to use the lens?
    • Permanently deleted user
    • October 16, 2021 05:32
    0 comments
  • NEED A FIX! My system camera stopped working after using snap cam for a while
    • Permanently deleted user
    • October 16, 2021 05:10
    2 comments
  • hi teamsnap chat plaese help me sow heis gavw goldn star snap chat plaese
    • azha_officiall
    • October 16, 2021 01:44
    2 comments
  • How do I show my eyes clearly through my lens?
    • TheOldestNewb
    • October 15, 2021 22:23
    1 comment
  • Portal lenses- user isn’t moving
    • Atom
    • October 15, 2021 17:38
    • Edited
    3 comments
  • Snap Camera couldn't download
    • Irmarie
    • October 14, 2021 21:48
    2 comments
  • Problem with Facial Expressions
    • Permanently deleted user
    • October 14, 2021 19:27
    3 comments
  • Post effects 64x64 need help
    • minimasina
    • October 14, 2021 14:52
    4 comments
  • Fit cap to head
    • Eric Aubuchon11
    • October 14, 2021 05:07
    • Edited
    4 comments
  • Graffiti filter
    • Phipeter
    • October 13, 2021 09:57
    0 comments
  • Adding another Orthographic Camera to Upper Garment Template
    • Permanently deleted user
    • October 13, 2021 06:56
    1 comment
  • It's Been A While!
    • Itzjustkazz
    • October 12, 2021 19:15
    2 comments
  • issue
    • Permanently deleted user
    • October 12, 2021 15:14
    3 comments
  • TUTORIAL{When will i die ?? } Tutorial…!!
    • snapbyviko
    • October 12, 2021 10:34
    • Edited
    0 comments
  • I am having trouble changing filters on snapchat app
    • Permanently deleted user
    • October 11, 2021 10:39
    9 comments
  • How to create invisible lens?
    • Permanently deleted user
    • October 27, 2021 17:39
    • Edited
    1 comment
  • Missing Lens
    • Naijaactive Media
    • October 11, 2021 09:00
    2 comments
  • Lens studio Workshop
    • Permanently deleted user
    • October 11, 2021 07:08
    1 comment
  • Tutorial Screen Image and Color Correction💗
    • willys :)
    • October 19, 2021 06:42
    • Edited
    2 comments
  • Playing GIF for once doesn't work
    • Tayis
    • October 10, 2021 13:26
    3 comments
  • Unable to delete snapchat spotlight public profile
    • lavishjassal1
    • October 10, 2021 09:49
    5 comments
  • New filter
    • willys :)
    • October 10, 2021 06:00
    2 comments
  • “PORTFOLIO”
    • snapbyviko
    • October 10, 2021 02:33
    0 comments
  • snapchat prob
    • Permanently deleted user
    • October 09, 2021 19:42
    0 comments
  • Can't use Remove Beard filter on Snap Camera
    • theephungg
    • October 09, 2021 14:51
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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