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  • سەبسکرایبم بکەن
    • hama.emad21
    • September 03, 2021 00:09
    0 comments
  • New Invisible Segmentation Asset (Only for Creators?) but I can't find that in the assets
    • Friso Scheffler
    • September 22, 2021 09:36
    • Edited
    5 comments
  • منتج عدسات
    • r2227777
    • September 02, 2021 03:11
    1 comment
  • Help With 3D lens
    • Sofunnyvidz
    • September 01, 2021 22:47
    0 comments
  • No instala Snap Camera / Do not install Snap Camera
    • Permanently deleted user
    • September 01, 2021 17:42
    3 comments
  • *Seeking* 3D Snap Lens Creators who Love 3D Game Characters!
    • Permanently deleted user
    • September 01, 2021 14:50
    0 comments
  • SNAP chat not working
    • Permanently deleted user
    • September 01, 2021 10:51
    1 comment
  • i missed my ortographic layer
    • Permanently deleted user
    • August 31, 2021 18:24
    0 comments
  • A lens that makes everything black and white
    • Cydia_raed70
    • August 31, 2021 09:28
    2 comments
  • More
    • CRETOS AGHA
    • August 31, 2021 02:07
    0 comments
  • More
    • CRETOS AGHA
    • August 31, 2021 02:07
    0 comments
  • More
    • CRETOS AGHA
    • August 31, 2021 02:07
    0 comments
  • Camera image turns too dark
    • Permanently deleted user
    • August 30, 2021 19:19
    2 comments
  • A lens that hides a number of colors and the red color remains visible
    • Cydia_raed70
    • August 30, 2021 17:30
    1 comment
  • plissss i want
    • Permanently deleted user
    • August 30, 2021 12:07
    0 comments
  • 3D tranistions for a time lapse video
    • Permanently deleted user
    • August 30, 2021 04:07
    0 comments
  • How to toggle with face action?
    • Permanently deleted user
    • August 29, 2021 21:00
    1 comment
  • Shoulder tracking for 3D
    • Permanently deleted user
    • August 29, 2021 20:56
    1 comment
  • How to detect one eye winking?
    • Permanently deleted user
    • August 29, 2021 20:54
    1 comment
  • How to create worms lens
    • Sofunnyvidz
    • August 29, 2021 00:13
    0 comments
  • How To create invisibility Lens
    • Sofunnyvidz
    • August 29, 2021 00:10
    1 comment
  • snapchat prob
    • Permanently deleted user
    • August 28, 2021 14:43
    0 comments
  • My new lens (iphone 12pro max)
    • Hede.abdulrahim
    • August 28, 2021 00:10
    1 comment
  • Hi I'm lens creator
    • Hede.abdulrahim
    • August 28, 2021 00:08
    0 comments
  • Removal from Snap Lens Network
    • nea
    • August 27, 2021 21:05
    • Edited
    6 comments
  • Bald ML and segmentation
    • Alex Scale
    • August 27, 2021 11:56
    2 comments
  • Altering Face Inset rotation (currently wrong way around!)
    • Permanently deleted user
    • August 27, 2021 11:03
    0 comments
  • My portfolio
    • snapbyviko
    • August 26, 2021 16:55
    0 comments
  • BUY RESIDENTIAL RDP
    • Permanently deleted user
    • August 26, 2021 13:46
    0 comments
  • BUY RESIDENTIAL RDP
    • Permanently deleted user
    • August 26, 2021 13:44
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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