The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • I have problem with verified account
    • mr.dg1
    • July 13, 2021 16:22
    • Edited
    19 comments
  • Preview Videos
    • yajanrjoshi
    • July 13, 2021 08:16
    4 comments
  • Underwater template looks different..
    • Jelmer
    • July 13, 2021 07:49
    0 comments
  • Cookie bar keeps showing up
    • Jelmer
    • July 13, 2021 07:45
    2 comments
  • Sculpt GL face mask double eyebrows and some features not showing
    • Permanently deleted user
    • July 13, 2021 01:20
    0 comments
  • Easy to use 3d model creation and editing (help)
    • nolan_742
    • July 12, 2021 22:39
    3 comments
  • how to create aura DBZ
    • Permanently deleted user
    • July 12, 2021 18:26
    • Edited
    4 comments
  • Add face filter
    • ap22220
    • July 12, 2021 15:50
    3 comments
  • Pet Lens Bug
    • Permanently deleted user
    • July 12, 2021 12:23
    4 comments
  • Importing FBX with animation
    • Permanently deleted user
    • July 12, 2021 09:27
    0 comments
  • Beautiful colors for your lens
    • ap22220
    • July 11, 2021 13:38
    3 comments
  • Lenses not showing anymore on my profile
    • Doodielol
    • July 10, 2021 23:54
    1 comment
  • Multiple Sounds in one lens
    • Permanently deleted user
    • July 10, 2021 21:38
    0 comments
  • how to use sculpt gl to reshape face with face mesh and objects
    • Permanently deleted user
    • July 10, 2021 18:15
    3 comments
  • How to get access to Fritz.ai
    • Jorik Rosa
    • July 10, 2021 13:14
    0 comments
  • Lens Studio
    • bharath_m28
    • July 10, 2021 12:00
    0 comments
  • Is This Okay?? Seeing That I’m Not A “Official Lens Creator” As Yet.
    • Itzjustkazz
    • July 10, 2021 11:26
    • Edited
    2 comments
  • LENS DELETED
    • Permanently deleted user
    • July 10, 2021 10:39
    1 comment
  • UI for user to choose
    • Permanently deleted user
    • July 10, 2021 08:21
    • Edited
    0 comments
  • Where is the Static Object Template?
    • Kevin Park
    • July 10, 2021 02:18
    0 comments
  • Lens is not visible under public profile and is not searchable
    • Permanently deleted user
    • July 09, 2021 19:55
    • Edited
    8 comments
  • Cloth simulation collider
    • Leon The Peon
    • July 09, 2021 12:22
    0 comments
  • Why Getting Irrelevant Channels
    • Permanently deleted user
    • July 08, 2021 16:49
    0 comments
  • How this forum work
    • saqib_m55
    • July 08, 2021 14:32
    2 comments
  • Can't find this filter
    • Permanently deleted user
    • July 08, 2021 13:11
    3 comments
  • Snapchat Account
    • deepakdeeps12
    • July 08, 2021 09:06
    4 comments
  • A search for an effect
    • Permanently deleted user
    • July 08, 2021 00:36
    2 comments
  • Memories without sound
    • justunaxdz
    • July 07, 2021 10:29
    5 comments
  • Memories without sound
    • justunaxdz
    • July 07, 2021 10:26
    0 comments
  • Help! How to remove butterflies?
    • Permanently deleted user
    • July 07, 2021 03:43
    4 comments
  • «
  • ‹
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It