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  • How can I make a Face Image rap around the face?
    • nick-shamoon
    • July 06, 2021 16:41
    3 comments
  • Pixar Filter on Snap Camera
    • Permanently deleted user
    • July 06, 2021 14:56
    3 comments
  • I want to submit my AR Lens to a competition.
    • Permanently deleted user
    • July 06, 2021 12:05
    2 comments
  • Can't send to device
    • Permanently deleted user
    • July 06, 2021 09:49
    2 comments
  • Mute streaks only
    • Permanently deleted user
    • July 06, 2021 08:08
    1 comment
  • IMP need help
    • yuv1i
    • July 05, 2021 05:56
    2 comments
  • 3d lenses
    • reotimi
    • July 04, 2021 19:05
    0 comments
  • How do i share pictures here??
    • Itzjustkazz
    • July 04, 2021 16:14
    1 comment
  • How to create invisible lens?
    • Jorik Rosa
    • July 04, 2021 10:19
    5 comments
  • Snapchat Loginkit in Swift Error - EXC_BAD_ACCESS
    • Permanently deleted user
    • July 04, 2021 09:45
    0 comments
  • Need help with public profile
    • adskhalifa
    • July 04, 2021 02:08
    11 comments
  • 559OI
    • Permanently deleted user
    • July 03, 2021 15:26
    1 comment
  • We need Camera filters for our tracking company
    • Permanently deleted user
    • July 03, 2021 14:26
    0 comments
  • Query?
    • yuv1i
    • July 03, 2021 10:48
    2 comments
  • Visual reference to all of Lens Studio's LUTs
    • modelsbymike3d
    • July 03, 2021 05:10
    3 comments
  • No Snap Camera for output
    • Permanently deleted user
    • July 02, 2021 11:08
    3 comments
  • Orange Flog
    • viiishu_07
    • July 02, 2021 09:37
    4 comments
  • [Tutorial] GROVE STREET LENS
    • FADI MATURY
    • July 02, 2021 04:36
    3 comments
  • Foot Tracking Template Model Problem
    • Permanently deleted user
    • July 02, 2021 02:04
    0 comments
  • [TEMPLATE] Custom Slider
    • nea
    • July 01, 2021 23:57
    • Edited
    25 comments
  • [Tutorial] How to do a long nose in Snap AR (Lens Studio)
    • FADI MATURY
    • July 01, 2021 23:35
    3 comments
  • Reverse Tween on Trigger?
    • Permanently deleted user
    • July 01, 2021 11:44
    0 comments
  • How to Animate Scrolling Text
    • Permanently deleted user
    • July 01, 2021 11:09
    0 comments
  • Its Officially Been 60 Days As A Lens Creator! I Still Can’t Believe That After Deciding To Try This Kinda I Gain Over 10,000 Subcribers In 2 Months! With Over 50+ Million Views!
    • Itzjustkazz
    • July 02, 2021 03:38
    • Edited
    7 comments
  • Snap Camera not showing up in Zoom 5.7.1
    • CatKintsugi
    • June 30, 2021 15:31
    1 comment
  • Shayankhansh19
    • Shayankhansh19
    • June 30, 2021 09:49
    1 comment
  • Shayankhansh19
    • Shayankhansh19
    • June 30, 2021 09:49
    0 comments
  • Quote lens
    • Khalfaaan.m
    • June 29, 2021 21:52
    1 comment
  • Helpful info about cameras, layers, and render targets
    • modelsbymike3d
    • June 29, 2021 20:45
    5 comments
  • i can't connect snap camera
    • Permanently deleted user
    • June 29, 2021 20:25
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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