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  • Another lens got reject
    • saqib_m55
    • July 23, 2021 12:39
    3 comments
  • Lens Getting Rejected
    • dariusxu
    • July 22, 2021 23:43
    12 comments
  • sculptor face mask nose edit not showing up
    • Permanently deleted user
    • July 22, 2021 23:20
    2 comments
  • How Paige Piskin makes her eyelashes?
    • Permanently deleted user
    • July 22, 2021 23:04
    2 comments
  • Making tan color filter - adding brown tones to filter what program?
    • Permanently deleted user
    • July 22, 2021 22:50
    1 comment
  • Lens suddenly rejected after 6 months .
    • Jasnoor Singh🔺
    • July 22, 2021 05:47
    10 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=d4a380dffe674e5bb6fe6a32195840dd&metadata=01
    • Permanently deleted user
    • July 22, 2021 05:19
    1 comment
  • How to identify effect face without background
    • Permanently deleted user
    • July 22, 2021 02:12
    1 comment
  • Baby Snapchat Filter
    • Permanently deleted user
    • July 21, 2021 22:41
    0 comments
  • Lens localization -- are Hints localized?
    • Zach Thomas
    • July 21, 2021 19:10
    1 comment
  • Get vertex original transformation
    • lisichka ggg
    • July 21, 2021 16:57
    • Edited
    0 comments
  • I love Snapchat
    • Permanently deleted user
    • July 21, 2021 15:27
    4 comments
  • Can I request that someone add a Snapchat filter to Snap Camera?
    • Permanently deleted user
    • July 20, 2021 03:53
    3 comments
  • Watermarks
    • Permanently deleted user
    • July 19, 2021 19:42
    6 comments
  • Is Cnintel Legit
    • Permanently deleted user
    • July 19, 2021 08:07
    0 comments
  • Lens size
    • Permanently deleted user
    • July 19, 2021 07:40
    0 comments
  • OSC Communication
    • Permanently deleted user
    • July 19, 2021 07:00
    0 comments
  • Importing meshes
    • ScreenWear.com.au
    • July 19, 2021 03:10
    0 comments
  • Our Eid al-Adha lenses does not shown in Eid al-Adha tab of lenses explorer
    • Aloka
    • July 18, 2021 11:52
    2 comments
  • creating high voice with filter
    • Permanently deleted user
    • July 18, 2021 00:58
    0 comments
  • creating high voice with filter
    • Permanently deleted user
    • July 18, 2021 00:58
    1 comment
  • button to hide and show
    • ap22220
    • July 17, 2021 18:36
    1 comment
  • lens filter
    • thepeopleview31
    • July 16, 2021 18:03
    5 comments
  • hotkey in snap camera
    • thepeopleview31
    • July 16, 2021 17:11
    0 comments
  • Update lenses
    • al.n8a
    • July 15, 2021 18:56
    • Edited
    2 comments
  • Lenslist | Fashion Lenses from the AR Community!
    • saqib_m55
    • July 14, 2021 21:14
    0 comments
  • Failed to add resource,check log for more information
    • yara2808
    • July 14, 2021 19:19
    3 comments
  • como poner filTros en mi zoom
    • Permanently deleted user
    • July 14, 2021 15:42
    1 comment
  • Add: Move the image
    • ap22220
    • July 14, 2021 14:10
    0 comments
  • What does its means ?
    • saqib_m55
    • July 13, 2021 20:14
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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