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  • 3D Lens Texture Doesn't Work
    • none
    • August 25, 2021 14:04
    2 comments
  • Suicide Prevention Awareness Month
    • Agirlxoxo360
    • August 24, 2021 22:50
    2 comments
  • Camera Frame/Border fit
    • Permanently deleted user
    • August 23, 2021 16:25
    3 comments
  • user can`t  TAP again until the music stops
    • Permanently deleted user
    • August 23, 2021 13:53
    1 comment
  • Templates loading problem
    • Samis
    • August 23, 2021 06:27
    1 comment
  • Lens new pubg
    • fad.majed
    • August 22, 2021 16:00
    0 comments
  • Lens
    • fad.majed
    • August 22, 2021 15:57
    0 comments
  • Check out my portfolio
    • snapbyviko
    • August 22, 2021 06:07
    1 comment
  • ARE LENSES FREE TO CREATE AND PUBLISH?
    • Permanently deleted user
    • August 22, 2021 04:48
    4 comments
  • I need help !
    • Permanently deleted user
    • August 22, 2021 04:21
    2 comments
  • Passionate and Enthusiastic Designer
    • yysarr2055
    • August 21, 2021 23:27
    1 comment
  • solution for preview not uploading
    • lavishjassal1
    • August 21, 2021 16:35
    1 comment
  • I can't log in from my official account !!!
    • Permanently deleted user
    • August 20, 2021 00:23
    5 comments
  • Combining Multiple Elements
    • Permanently deleted user
    • August 19, 2021 14:48
    • Edited
    2 comments
  • Can someone tell me how to share snapcode of my lens.
    • snapbyviko
    • August 19, 2021 12:05
    2 comments
  • Printing snap code
    • snapbyviko
    • August 19, 2021 11:50
    2 comments
  • Lens not showing up in Insights lenses
    • toojxyy
    • August 19, 2021 10:29
    3 comments
  • Creator profile??
    • snapbyviko
    • August 19, 2021 09:56
    1 comment
  • How to
    • deepakdeeps12
    • August 19, 2021 08:23
    1 comment
  • Creator profile
    • snapbyviko
    • August 19, 2021 04:17
    3 comments
  • How I Send verify Request in New Update version
    • Permanently deleted user
    • August 19, 2021 04:17
    3 comments
  • Are there Professional Lenses for Snap Camera?
    • Permanently deleted user
    • August 18, 2021 21:16
    3 comments
  • How can I use multiple segmentations in one Lens?
    • Permanently deleted user
    • August 18, 2021 14:34
    1 comment
  • Support team ??
    • Shcreation4
    • August 18, 2021 11:54
    1 comment
  • Lenses Performing Poorly After Update
    • k540076
    • August 18, 2021 09:01
    2 comments
  • look my filters this is my account
    • zizoagha6
    • August 18, 2021 00:35
    3 comments
  • Dancing man 3D
    • snapbyviko
    • August 17, 2021 11:00
    2 comments
  • 3D Eyelashes not looking accurate - Pin To Eyelid feature
    • Permanently deleted user
    • August 17, 2021 10:44
    0 comments
  • ML Logo training
    • Permanently deleted user
    • August 17, 2021 07:05
    5 comments
  • Fake verified account
    • snapbyviko
    • August 17, 2021 02:30
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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