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  • trying to do a game where a character move in all directions when I move the camera
    • Kartik Natekar
    • October 09, 2021 07:17
    • Edited
    2 comments
  • Subscribers are unable to see my posts
    • Permanently deleted user
    • April 18, 2022 18:34
    • Edited
    0 comments
  • Bokeh/Blur
    • shahumeen
    • October 08, 2021 07:50
    0 comments
  • Do Lens Creator also get Verified by Snapchat?
    • Permanently deleted user
    • October 07, 2021 17:17
    2 comments
  • app ghép mặt không có hay có?
    • thu hoai
    • October 07, 2021 00:59
    0 comments
  • Hair Simulation physics don't work
    • Permanently deleted user
    • October 05, 2021 09:19
    1 comment
  • be paid by snap ?
    • Permanently deleted user
    • October 04, 2021 19:34
    3 comments
  • Export my app from lens studio
    • Permanently deleted user
    • October 04, 2021 10:35
    1 comment
  • How can I write text on the picture?
    • Permanently deleted user
    • October 03, 2021 18:56
    3 comments
  • Textures don't import from CLO 3D
    • Alexander Samoshin
    • October 03, 2021 16:08
    4 comments
  • HOW TO FIX THAT…??
    • snapbyviko
    • October 03, 2021 06:27
    2 comments
  • snapchat public profile
    • Customer report
    • October 03, 2021 06:00
    2 comments
  • Cannot Use 1080 Resolution
    • Permanently deleted user
    • October 02, 2021 21:32
    1 comment
  • When was tender heart lens release on snap chat
    • Nae Dena' Davis
    • October 02, 2021 17:13
    1 comment
  • I lost all my Snap Cam Favorites and Keybindings, help!
    • Permanently deleted user
    • October 02, 2021 10:04
    3 comments
  •  How do you change the name of the creator of the lens?
    • snapbyviko
    • October 02, 2021 04:25
    0 comments
  • PLEASE HELP ME FIND A LENS!
    • abbpar26
    • October 01, 2021 20:23
    2 comments
  • Pinch and rotate gestures in the simulator
    • Josh Beckwith
    • October 01, 2021 00:58
    2 comments
  • Measuring the height of the image picker
    • Josh Beckwith
    • September 30, 2021 16:05
    4 comments
  • Face in video template - how to fix
    • Permanently deleted user
    • September 30, 2021 06:15
    1 comment
  • cookie game lens final project
    • snapbyviko
    • September 30, 2021 02:00
    2 comments
  • How to add an music ? In the Snapchat
    • deema1889
    • September 29, 2021 14:43
    3 comments
  • Drag to switch between two face masks Answered
    • Permanently deleted user
    • September 27, 2021 23:27
    • Edited
    11 comments
  • Templates missing
    • Permanently deleted user
    • September 27, 2021 22:36
    2 comments
  • How much it will cost to ship a package from US to my country?
    • Permanently deleted user
    • September 27, 2021 12:35
    3 comments
  • snapchat help
    • Permanently deleted user
    • September 27, 2021 08:40
    0 comments
  • [Tutorial] How to use Upper Garment Template?
    • Emiliusvgs
    • September 26, 2021 19:40
    16 comments
  • Use lens studio as a server
    • Permanently deleted user
    • September 25, 2021 17:05
    2 comments
  • [Tutorial] How to create a Tap To Change Lens
    • justin.crx
    • September 25, 2021 11:41
    • Edited
    2 comments
  • Lens Studio 4.4 Filter to Snap Camera 1.14
    • fueledbymanu
    • September 24, 2021 23:25
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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