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Textures don't import from CLO 3D

  • Are you using UDIMs? If so, they aren't supported in Lens Studio. And by not displaying correctly, what do you mean by that? Can you share any screenshots? Are the textures mapped to the mesh wrong or are they not displaying? Sometimes you need to import your textures separately and manually add them to the materials.

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  • Hey!
    So I managed to solve the issue, and yeah, you were right, textures weren't mapped correctly. How I did it was I basically correctly mapped the textures of the garment onto 1 square in the CLO 3D UV editor, and then exported as .FBX with unified UV coordinates. Then just chabged the material texture im Lens Studio and voila!

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  • Hey Alexander! I am also exporting a garment from CLO and trying to make it work in lens. How are you going? i've run into some problems that i dont really know how to solve (or if i am doing it right at all haha). If you could have a look at my post on the forum that would be much appreciated!

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  • Hey anna belle, please link me your forum post and I'll try to help however I can

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!