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  • [Tutorial] Reduce the size of the lens
    • FADI MATURY
    • August 14, 2021 22:52
    1 comment
  • how to change environment ?
    • dheeraj0308
    • August 14, 2021 21:41
    2 comments
  • Snapstartest???!!!
    • Hamoka7
    • August 14, 2021 17:37
    3 comments
  • [Tutorial] How to use "bloom post effect"
    • nea
    • August 13, 2021 22:02
    2 comments
  • Blending color bug
    • Josh Beckwith
    • August 13, 2021 14:52
    2 comments
  • 2d jigsaw Puzzle Game
    • dheeraj0308
    • August 13, 2021 12:46
    0 comments
  • UV texture strip selection (help)
    • nolan_742
    • August 13, 2021 05:06
    0 comments
  • OLC
    • ilwin555
    • August 13, 2021 00:10
    2 comments
  • Lens take a pic
    • Permanently deleted user
    • August 12, 2021 05:33
    4 comments
  • Popular Tags for lens publishing?
    • Permanently deleted user
    • August 11, 2021 14:30
    1 comment
  • Face Expressions Inconsistency
    • Tom MD
    • August 11, 2021 10:58
    0 comments
  • LS 4.1 broken: can't import 3D assets
    • Jelmer
    • August 10, 2021 14:55
    • Edited
    2 comments
  • Ensure that the lens stays active
    • Permanently deleted user
    • August 10, 2021 08:42
    1 comment
  • BTS
    • btsbighitteam
    • August 10, 2021 08:41
    0 comments
  • Realistic Neck Tattoo Binding
    • Jorik Rosa
    • August 09, 2021 17:24
    • Edited
    10 comments
  • VIRTUAL CAMERA
    • Permanently deleted user
    • August 09, 2021 15:39
    0 comments
  • Cant find this filter on Snap Camera
    • briansfv
    • August 08, 2021 22:02
    1 comment
  • Can I make Landmarker lens for custom location?
    • Permanently deleted user
    • August 08, 2021 11:37
    4 comments
  • know about supported versions
    • Vansh Solanki
    • August 08, 2021 04:25
    0 comments
  • Problem with snap camera
    • Permanently deleted user
    • August 07, 2021 02:44
    1 comment
  • uninstall
    • Permanently deleted user
    • August 06, 2021 19:12
    2 comments
  • Lens studio won’t open projects
    • Itzgardy
    • August 05, 2021 21:33
    3 comments
  • Why I can't find my favorite lense
    • Permanently deleted user
    • August 05, 2021 04:15
    1 comment
  • NOTICE THE HARDWORK
    • adskhalifa
    • August 04, 2021 15:46
    5 comments
  • UI Carousel
    • Permanently deleted user
    • August 04, 2021 13:49
    1 comment
  • SCRIPT A PHOTO TO CHANGE WITH A TAP
    • nana_mitch
    • August 04, 2021 11:18
    1 comment
  • Lens Studio wont open
    • Max Freytag
    • August 04, 2021 08:00
    10 comments
  • how to make filter like this?
    • Kshtzarora3
    • August 04, 2021 07:27
    4 comments
  • Screen Text Disappearance Issue
    • jacobchat
    • August 04, 2021 01:58
    6 comments
  • [Tutorial] How can we control scanning. Either the human body or the human head
    • FADI MATURY
    • August 03, 2021 19:50
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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