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  • Hidden Lens on Snap Camera
    • yajanrjoshi
    • June 29, 2021 13:22
    3 comments
  • Snap Score in Lens
    • kdschopra5
    • June 29, 2021 02:56
    2 comments
  • Question about the new update!
    • z1nar
    • June 29, 2021 02:41
    1 comment
  • Question about the new update!
    • z1nar
    • June 29, 2021 02:41
    2 comments
  • ERROR UPLOADING
    • t-dylan101
    • June 28, 2021 23:44
    6 comments
  • Text Not Viewable as intended.
    • Permanently deleted user
    • June 28, 2021 22:11
    2 comments
  • help me pls !
    • yuv1i
    • June 28, 2021 13:11
    2 comments
  • OLC
    • shrinivas565
    • June 28, 2021 12:36
    1 comment
  • I want to learn lens creation
    • Permanently deleted user
    • June 28, 2021 10:28
    4 comments
  • Shayankhansh19
    • Shayankhansh19
    • June 28, 2021 06:39
    1 comment
  • CREATE PRISM EFFECT
    • Permanently deleted user
    • June 27, 2021 20:02
    5 comments
  • We need API to add filter on live video call
    • Permanently deleted user
    • June 27, 2021 18:41
    1 comment
  • how to create prism effect
    • Permanently deleted user
    • June 27, 2021 15:58
    0 comments
  • how to create neon outline
    • Permanently deleted user
    • June 27, 2021 13:04
    9 comments
  • Visual Scripting - Help
    • k540076
    • June 27, 2021 10:16
    • Edited
    1 comment
  • Shooting a short film
    • Permanently deleted user
    • June 27, 2021 04:29
    2 comments
  • Can I install the Snapchat mod apk?
    • Permanently deleted user
    • June 27, 2021 02:15
    5 comments
  • Aesthetic/beauty lenses
    • saqib_m55
    • June 26, 2021 21:45
    5 comments
  • Lenses Insights
    • saqib_m55
    • June 26, 2021 21:44
    3 comments
  • snapcamera virtual device in Team not in Zoom
    • Permanently deleted user
    • June 26, 2021 15:42
    2 comments
  • Can't open a project
    • Customer report
    • June 25, 2021 21:52
    6 comments
  • Lens Update Question
    • z1nar
    • June 25, 2021 18:17
    5 comments
  • Add url or snap to objects?
    • Permanently deleted user
    • June 25, 2021 09:42
    4 comments
  • Snap camera is not workin gwith the capture card
    • hanhtdang
    • June 24, 2021 23:19
    2 comments
  • very laggy with new nvidia drivers
    • Permanently deleted user
    • June 24, 2021 15:34
    2 comments
  • Rejected Lens
    • z1nar
    • June 24, 2021 01:00
    2 comments
  • Rejected Lens
    • z1nar
    • June 24, 2021 01:00
    4 comments
  • Invalid Lens. this lens has errors, but I can't see any
    • Dave
    • June 23, 2021 21:07
    2 comments
  • Lens Studio Community App?
    • Jasnoor Singh🔺
    • June 23, 2021 20:27
    7 comments
  • FACE BECOMES DARKER WHEN I ADD THE LUT
    • nana_mitch
    • June 23, 2021 19:54
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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