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Snap Camera

  • Hello Stella Zoe. This may help you.





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  • The Snapchat camera by default does not have a resolution as high as your actual camera. You can always clean your lenses as it is easy to smudge them and create blur. 

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  • Thank you so much for your answer.


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  • Hey Stella Zoe

    Would you mind telling me what IOS you're using since I know that with the new coming IOS 15 or any test beta available right now you can use the portrait mode settings within Snapchat, which will blur the background? But, you'll encounter bugs if you use the beta version, and the whole image may appear blurry. As well, if you are running any beta versions of Snapchat.

    Please ignore what I just said if you are still using 14. (Any version of 14). If the program is not working, try deleting it and reinstalling it.

    Hope this can help.

    Jay (jay.mills1)

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  • Ok, Thank you.

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  • I think I should go up some where to get the right solution for this issue because my lens you can seehere is not appearing well after applying this guide too.

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  • My daughter recovered her Snapchat with #idstatus on IG nice job
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!