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  • how to improve image pixel
    • Permanently deleted user
    • June 08, 2021 06:45
    1 comment
  • إسأل بالعربي
    • fahad
    • June 08, 2021 05:27
    • Edited
    9 comments
  • How to Create A Prism Type Effect in Material Editor
    • RYΛN SHIELDS
    • June 07, 2021 23:00
    5 comments
  • Crash Report Stack Snapchat
    • Permanently deleted user
    • June 07, 2021 14:55
    0 comments
  • Copyrights of lenses on professional photo shoot
    • Permanently deleted user
    • June 07, 2021 13:23
    3 comments
  • Project opening issue
    • qm.to
    • June 07, 2021 12:33
    • Edited
    11 comments
  • Trending Lens on which basis?
    • Permanently deleted user
    • June 06, 2021 19:31
    • Edited
    5 comments
  • Improve FPS
    • Permanently deleted user
    • June 06, 2021 19:24
    • Edited
    1 comment
  • How to integrated Kamera Kit (Snapchat API) to Android Studio?
    • Permanently deleted user
    • June 06, 2021 19:17
    • Edited
    2 comments
  • Forgot my Email
    • Permanently deleted user
    • June 06, 2021 19:05
    • Edited
    1 comment
  • I hope to find a solution. I need the reply and quote feature in the story a lot
    • athb.almsha3r
    • June 06, 2021 17:16
    3 comments
  • I want to go back to version 3.3.3 version Mac version How
    • omardiraa
    • June 06, 2021 11:36
    2 comments
  • Getting to know people here
    • landry.konan
    • June 06, 2021 00:53
    5 comments
  • Whom to report someone doing scams on YouTube?
    • maheshrawat022
    • June 05, 2021 19:09
    3 comments
  • i can't install snap camera
    • Permanently deleted user
    • June 05, 2021 05:33
    2 comments
  • The mask filter
    • Itsferis
    • June 04, 2021 22:28
    2 comments
  • Snapchat lens options
    • Permanently deleted user
    • June 04, 2021 21:48
    1 comment
  • How to turn an fbx prefab into a face mesh for face morph?
    • Permanently deleted user
    • June 04, 2021 21:11
    0 comments
  • Snapcam inside OBS with DroidCam OBS?
    • Permanently deleted user
    • June 04, 2021 18:23
    0 comments
  • In review since a very long time
    • Wasim Ghole
    • June 04, 2021 17:26
    4 comments
  • In review since a very long time
    • Wasim Ghole
    • June 04, 2021 17:26
    2 comments
  • help
    • Harpx0
    • June 04, 2021 04:41
    3 comments
  • Need Best filter and lenses for custom app
    • Permanently deleted user
    • June 04, 2021 03:24
    1 comment
  • Lens Studio Not Open
    • Nikhil Paidipally
    • June 04, 2021 18:13
    • Edited
    3 comments
  • Snap Camera on M1 Mac, Big Sur
    • Permanently deleted user
    • June 04, 2021 00:49
    9 comments
  • Bitmoji profile picture [solved]
    • henrytv2
    • June 05, 2021 15:55
    • Edited
    4 comments
  • Dark aesthetic
    • Abhishek Patro
    • June 03, 2021 14:22
    2 comments
  • How to add an image as the lens
    • Permanently deleted user
    • June 03, 2021 10:37
    1 comment
  • Not Visibility of Business profile
    • Kenok6
    • June 03, 2021 06:38
    • Edited
    7 comments
  • help me please I don't understand will they email me to create an account to get payed on spotlight
    • Pamelarose9179
    • June 03, 2021 02:52
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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