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  • AR Scavenger Hunt not working well
    • Permanently deleted user
    • May 27, 2021 08:07
    4 comments
  • عدسة
    • Smm1921
    • May 27, 2021 06:21
    1 comment
  • Create a Snapchat lens with a slider
    • Permanently deleted user
    • May 27, 2021 07:10
    • Edited
    0 comments
  • My lens problem is not showing in my file
    • athb.almsha3r
    • May 26, 2021 16:54
    • Edited
    6 comments
  • Uploading To Communtiy
    • Connor
    • May 26, 2021 03:16
    5 comments
  • best way to recreate this filter
    • Allie_neff
    • May 25, 2021 16:30
    1 comment
  • Segmentation of User-picked Images
    • Permanently deleted user
    • May 25, 2021 15:30
    2 comments
  • Problem please solve
    • athb.almsha3r
    • May 25, 2021 15:25
    5 comments
  • 3D eyelashes
    • Permanently deleted user
    • May 25, 2021 09:50
    4 comments
  • Smash or hit something lens
    • Permanently deleted user
    • May 25, 2021 07:54
    0 comments
  • Lens not working on Snap Camera
    • Permanently deleted user
    • May 25, 2021 00:24
    3 comments
  • Combining two existing lenses? Willing to pay for help!
    • Permanently deleted user
    • May 24, 2021 22:15
    2 comments
  • creator profile
    • nikhilsharma_8
    • May 24, 2021 11:02
    3 comments
  • Shopping AR Call To Action
    • Permanently deleted user
    • May 23, 2021 21:55
    1 comment
  • Audio Issue
    • ibra
    • May 23, 2021 14:44
    2 comments
  • Creator Profile is not connected to my account
    • Permanently deleted user
    • May 23, 2021 14:39
    7 comments
  • Error when publishing lenses
    • mehla_sachin
    • May 23, 2021 08:35
    1 comment
  • White screen while Publishing Lenses
    • mehla_sachin
    • May 23, 2021 08:34
    0 comments
  • UNAUTHORISED
    • mehla_sachin
    • May 23, 2021 08:34
    0 comments
  • Authentication Error
    • mehla_sachin
    • May 23, 2021 08:33
    0 comments
  • WHITE SCREEN
    • mehla_sachin
    • May 23, 2021 08:32
    0 comments
  • Is there anyway to use Snapchat on macOS?
    • Permanently deleted user
    • May 26, 2021 10:58
    • Edited
    2 comments
  • lens creator
    • Farshad.mergaso
    • May 22, 2021 22:51
    6 comments
  • Creator Profile features
    • henrytv2
    • May 22, 2021 12:00
    • Edited
    2 comments
  • facing issues in snap filters and posting public stories
    • Permanently deleted user
    • May 22, 2021 05:48
    • Edited
    1 comment
  • Color Saturation
    • mohandhir
    • May 22, 2021 05:09
    3 comments
  • nao baixa
    • Permanently deleted user
    • May 22, 2021 03:57
    0 comments
  • project won’t close
    • Permanently deleted user
    • May 22, 2021 02:34
    2 comments
  • More audience
    • Davidvekariya
    • May 21, 2021 16:25
    2 comments
  • green scren
    • mgardi.43
    • May 21, 2021 15:02
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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