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Creator Profile is not connected to my account

  • The profile you created is considered a business profile it's for uploading business lenses therefore deleting the business account would let you post lenses again on your Community Lenses.

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  • @ItzJustSamuel I can still publish community lenses, but I cannot edit my profile online or through the app.

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  • Change the organization top right when you are in the creator market

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  • The organization only shows up at profile.snapchat.com, not at any other subdomain.

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  • I have the same problem that's why i deleted my account and i am waiting for activation

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  • It's still a business profile it's not meant to be used as a profile for yourself.

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  • I have the same probelm i dont see my profile on my device but people can see it there and i can edit anythng on website but not in app snapchat should take a look on this and let us delete an ad account

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We're here to help! We just need a little bit of information...

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Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!