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  • Snap Camera
    • Permanently deleted user
    • June 23, 2021 16:39
    • Edited
    7 comments
  • Save in Chat Option
    • Permanently deleted user
    • June 22, 2021 17:41
    1 comment
  • Enlarge Face Mask
    • hd_tx
    • June 22, 2021 15:49
    1 comment
  • Permission
    • Permanently deleted user
    • June 21, 2021 12:46
    2 comments
  • Getting Link
    • Permanently deleted user
    • June 21, 2021 12:42
    2 comments
  • Lens Problem
    • z1nar
    • June 20, 2021 17:46
    4 comments
  • scan snapcode for testing
    • dritydrops
    • June 20, 2021 05:18
    1 comment
  • Lens studio is not opening
    • Sowmiya Selva
    • June 19, 2021 21:56
    3 comments
  • Unable to add Face Mask to Face Insert
    • Permanently deleted user
    • June 19, 2021 19:30
    1 comment
  • error in story updates
    • Permanently deleted user
    • June 19, 2021 19:07
    1 comment
  • my snapchat story problem
    • Permanently deleted user
    • July 26, 2021 23:38
    • Edited
    1 comment
  • Unable to combine Face in Picture with Face Paint, Makeup, or other effects.
    • Permanently deleted user
    • June 19, 2021 01:49
    0 comments
  • I need help!
    • z1nar
    • June 18, 2021 23:10
    2 comments
  • How do I become part of the Snap Chat Lens Network?
    • Permanently deleted user
    • June 18, 2021 17:24
    4 comments
  • Hello so I made BPD quotes lens and it got accepted then half an hour later it has been rejected for no valid reason?
    • Permanently deleted user
    • June 18, 2021 12:49
    3 comments
  • Need Help!
    • nlhaal
    • June 18, 2021 09:27
    • Edited
    4 comments
  • هل يمكن عمل غمازات تظهر وقت الضحك للوجهه
    • Permanently deleted user
    • June 18, 2021 08:31
    0 comments
  • كيف يمكن انزال عدسه موجود والتعديل عليها
    • Permanently deleted user
    • June 18, 2021 08:30
    3 comments
  • Looking for a favorite Lens - please Help!
    • Xtine000
    • June 17, 2021 23:47
    2 comments
  • Bugs Snap Camera
    • Permanently deleted user
    • June 17, 2021 16:41
    • Edited
    2 comments
  • Verification Request
    • Permanently deleted user
    • June 17, 2021 15:07
    5 comments
  • Auto Nose Adjustment
    • Permanently deleted user
    • June 17, 2021 12:42
    2 comments
  • ERROR
    • Aboday.123
    • June 17, 2021 11:08
    3 comments
  • NEED HELP!!!
    • Himanshuksnap
    • June 17, 2021 08:27
    5 comments
  • Try out lens
    • shrinivas565
    • June 16, 2021 09:42
    1 comment
  • {Tutorial} Download Face Mesh UV Reference
    • Vanshbhandari42
    • June 16, 2021 05:50
    • Edited
    0 comments
  • {Tutorial} add a face mask to a face inset
    • Vanshbhandari42
    • June 16, 2021 05:39
    • Edited
    2 comments
  • How do I use face occluder to put my face in front of my model?
    • TheOldestNewb
    • June 15, 2021 21:06
    12 comments
  • Linking to another lens from the current lens
    • Permanently deleted user
    • June 15, 2021 19:16
    4 comments
  • Looking for someone to create a new lens
    • Permanently deleted user
    • June 15, 2021 15:37
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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