The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Welcome
    • Khdesigns2019
    • June 15, 2021 09:20
    0 comments
  • Hi , before my name is showup , I publish in snap map I can't found my name ? I will try every why but didn't work , I told Snapchat so bored by email program Snapchat but Nothing happening ...
    • Mshary.alsubaie
    • June 15, 2021 08:18
    2 comments
  • Creating virtual clone 3D avatars
    • Permanently deleted user
    • June 15, 2021 07:38
    1 comment
  • How i get lenses?
    • Permanently deleted user
    • June 15, 2021 05:58
    1 comment
  • صالح
    • al_al2006
    • June 14, 2021 23:53
    0 comments
  • Mustache removal
    • Permanently deleted user
    • June 14, 2021 23:06
    1 comment
  • Murder460
    • Mshary.alsubaie
    • June 14, 2021 16:40
    1 comment
  • Unpacked Lens Size
    • Jhonnel Pica
    • June 14, 2021 13:24
    2 comments
  • Snap Camera.ехе - Системная ошибка
    • Permanently deleted user
    • June 14, 2021 07:55
    2 comments
  • Quick Solution To Getting Rid Of The Business Ad Account & Getting Back Your Public Profile.
    • Itzjustkazz
    • June 14, 2021 06:34
    3 comments
  • Snapchat bugged after Quick Start
    • Permanently deleted user
    • June 13, 2021 21:51
    1 comment
  • How do I delete my business account?
    • Itzjustkazz
    • June 13, 2021 21:39
    3 comments
  • There is no setVariable node in graph editor
    • Permanently deleted user
    • June 13, 2021 08:55
    2 comments
  • Problem with Mesh
    • Permanently deleted user
    • June 13, 2021 02:41
    2 comments
  • I want help
    • andjela_andja7
    • June 12, 2021 17:44
    2 comments
  • Trying to change my email
    • Itzjustkazz
    • June 12, 2021 01:32
    4 comments
  • Quoting
    • Itzjustkazz
    • June 12, 2021 00:08
    4 comments
  • Requesting A Collaboration with Mike Please!
    • Itzjustkazz
    • June 12, 2021 00:00
    3 comments
  • I have have a tier 2 creators profile but I can’t responded
    • Itzjustkazz
    • June 11, 2021 23:45
    9 comments
  • official lens
    • Itzjustkazz
    • June 11, 2021 23:41
    2 comments
  • multicolored hair simulation
    • lavishjassal1
    • June 11, 2021 16:07
    2 comments
  • my lens has disappeared from the trending page when i updated it
    • boulosq19
    • June 11, 2021 14:51
    5 comments
  • Shayankhansh19
    • Shayankhansh19
    • June 11, 2021 02:47
    3 comments
  • Help! My filter section disappeared from my profile
    • Permanently deleted user
    • June 11, 2021 02:04
    5 comments
  • Help! My filter section disappeared from my profile
    • Permanently deleted user
    • June 11, 2021 02:03
    2 comments
  • Hide overlay options?
    • Dany
    • June 10, 2021 20:02
    2 comments
  • Creator's account
    • yajanrjoshi
    • June 10, 2021 05:08
    6 comments
  • What do you want to learn?
    • modelsbymike3d
    • June 09, 2021 20:19
    16 comments
  • get account me to gold star snapchat
    • Shabaz699
    • June 08, 2021 23:19
    • Edited
    1 comment
  • I lost all of my project.data files
    • qm.to
    • June 08, 2021 14:25
    5 comments
  • «
  • ‹
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It