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  • lens needed
    • None
    • May 13, 2021 16:59
    2 comments
  • Triplanar texture mapping
    • Sam Jones
    • May 13, 2021 05:27
    0 comments
  • Are Blender "Vertex Groups" supported?
    • Michael
    • May 12, 2021 20:45
    • Edited
    5 comments
  • Insights Disappear
    • Jasnoor Singh🔺
    • May 12, 2021 09:59
    6 comments
  • Spinning Wheel Trigger
    • Permanently deleted user
    • May 11, 2021 08:17
    2 comments
  • send to phone not working, pls help.
    • Rotem
    • May 11, 2021 01:37
    3 comments
  • i am having this problem how i would make it so it would track my arm but then the model would go off screen is there a fix for that?
    • Permanently deleted user
    • May 10, 2021 21:54
    • Edited
    1 comment
  • ead
    • Creative
    • May 10, 2021 21:20
    1 comment
  • I uploaded my lens but it's not visible on my public profile
    • humza.mahimkar
    • May 10, 2021 08:15
    3 comments
  • Real dog
    • couples69goals
    • May 09, 2021 14:43
    1 comment
  • How I get snapchat star
    • Permanently deleted user
    • May 09, 2021 06:02
    4 comments
  • Change GPU for Snap Camera
    • Permanently deleted user
    • May 08, 2021 21:20
    4 comments
  • how do I get the lens studio on Snapchat
    • Permanently deleted user
    • May 08, 2021 18:55
    3 comments
  • Quick question ?
    • Hsn4-4
    • May 08, 2021 02:02
    3 comments
  • How Do I Lower Resource Usage to Run Smoother?
    • Davidson
    • May 08, 2021 01:51
    1 comment
  • Possibility to report threads/comments?
    • Permanently deleted user
    • May 07, 2021 07:48
    0 comments
  • HOW TO MAKE MONEY ?
    • Permanently deleted user
    • May 06, 2021 21:17
    7 comments
  • Get push notification when nearing a geolocation
    • Drew Wiskus
    • May 06, 2021 17:18
    1 comment
  • [Tutorial] How To Make Object Move With Device's Rotation
    • Noah Lupowitz
    • May 06, 2021 13:02
    3 comments
  • 360 body spin trigger
    • RICHARD COGGIN
    • May 05, 2021 21:32
    1 comment
  • Lens Rejected
    • Permanently deleted user
    • May 05, 2021 06:54
    5 comments
  • How to create lens
    • Permanently deleted user
    • May 05, 2021 05:50
    • Edited
    2 comments
  • Creator profile feature
    • tushar5186
    • May 05, 2021 02:24
    2 comments
  • عدسةHDR
    • aboazoz1992
    • May 05, 2021 02:18
    0 comments
  • عدسةHDR
    • aboazoz1992
    • May 05, 2021 02:18
    0 comments
  • عدسة القلوب المتفجره
    • aboazoz1992
    • May 05, 2021 02:17
    1 comment
  • How to make my lens trending?
    • achyut_gupta01
    • May 04, 2021 20:30
    2 comments
  • Error code 406 not implemented.
    • appelsiensam
    • May 04, 2021 20:09
    • Edited
    2 comments
  • Error code 406 not implemented.
    • Permanently deleted user
    • May 04, 2021 19:47
    3 comments
  • Style Transfer guied
    • sevar
    • May 04, 2021 14:37
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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