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  • Can I add Snapchat Camera to Online streaming TV App
    • Permanently deleted user
    • March 22, 2021 10:31
    1 comment
  • [Guide] How To Make A Viral Lens
    • Jason K
    • March 21, 2021 01:19
    • Edited
    3 comments
  • slider ui opacity post effect
    • maheshrawat022
    • March 20, 2021 19:44
    • Edited
    3 comments
  • Face mesh with blend shapes
    • Permanently deleted user
    • March 20, 2021 17:12
    0 comments
  • My lenses keep rejected
    • ibra
    • March 19, 2021 23:50
    1 comment
  • how to add face gloss to snap filter?
    • emily_jones912
    • March 19, 2021 22:49
    1 comment
  • Please Help
    • athb.almsha3r
    • March 19, 2021 21:23
    1 comment
  • The Young Shakespeareans need your help!
    • Alison Korman
    • March 18, 2021 23:45
    12 comments
  • Rejected for no reason.
    • appelsiensam
    • March 18, 2021 21:14
    4 comments
  • Can’t use my normal camera
    • Permanently deleted user
    • March 18, 2021 15:12
    • Edited
    1 comment
  • This problem that has no solution
    • Fqe
    • March 18, 2021 12:05
    1 comment
  • Camera Reflections missing in materials?
    • ichabodcole
    • March 18, 2021 04:15
    1 comment
  • Lens Rejected
    • rkingya
    • March 18, 2021 02:28
    3 comments
  • Using lensstudio on web
    • Permanently deleted user
    • March 18, 2021 00:55
    • Edited
    1 comment
  • Argh! Just want to group objects to move them
    • Michael Holloway
    • March 17, 2021 18:01
    4 comments
  • An issue with Snapchat App
    • Permanently deleted user
    • March 17, 2021 14:18
    1 comment
  • URL not working (404)
    • Cl_aud1a
    • March 17, 2021 13:51
    1 comment
  • Lens works in Snapchat but not Snap Camera
    • Permanently deleted user
    • March 17, 2021 11:51
    1 comment
  • Snap Camera - Subtle Beauty Lens
    • Permanently deleted user
    • March 17, 2021 11:27
    1 comment
  • About the video of the lens
    • Fqe
    • March 17, 2021 04:28
    2 comments
  • OBS 30FPS Issue
    • jaccer
    • March 16, 2021 22:03
    • Edited
    1 comment
  • My Other Twin
    • Permanently deleted user
    • March 16, 2021 16:22
    1 comment
  • My Lens Rejected (By mistake)
    • Fqe
    • March 16, 2021 08:51
    5 comments
  • how to make text bar moved
    • Permanently deleted user
    • March 16, 2021 01:33
    2 comments
  • Uploading Error - Lens too large unpacked
    • Permanently deleted user
    • March 15, 2021 19:54
    3 comments
  • uppload
    • royalmaahir
    • March 15, 2021 13:51
    1 comment
  • LensStudio Question: How to turn an fbx prefab into a face mesh for face morph?
    • Permanently deleted user
    • March 15, 2021 08:11
    0 comments
  • [Template] Film Strip
    • Jason K
    • March 14, 2021 15:11
    2 comments
  • Help needed with cloning filter by Mike
    • aksutoivonen
    • March 14, 2021 11:57
    3 comments
  • New snapchat
    • Permanently deleted user
    • March 14, 2021 11:45
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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