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  • I need help pls
    • yara2808
    • February 07, 2021 02:57
    0 comments
  • suddenly lost settings/favorites
    • gregg
    • February 07, 2021 01:30
    0 comments
  • How can I add User Snap to the lens?
    • lamia
    • February 06, 2021 19:29
    1 comment
  • How to make Snapchat Filters for disappearing text?
    • Permanently deleted user
    • February 06, 2021 17:04
    1 comment
  • Lens Studio Won't Launch
    • Krunal
    • February 06, 2021 12:59
    2 comments
  • Date pink lens
    • Permanently deleted user
    • February 05, 2021 23:42
    1 comment
  • Lens was rejected
    • xoxqtri
    • February 06, 2021 08:55
    • Edited
    1 comment
  • Materials are getting black & white on iPhones
    • Kinjal Waghela
    • February 05, 2021 15:20
    0 comments
  • Can't run lens studio
    • Permanently deleted user
    • February 05, 2021 13:50
    3 comments
  • Microphone Mute?
    • Permanently deleted user
    • February 04, 2021 10:33
    0 comments
  • Macbook Pro Big Sur 11.2 Snap camera / Teams
    • Permanently deleted user
    • February 03, 2021 19:03
    0 comments
  • How can you find the effect you saw in another Snap lens
    • Permanently deleted user
    • February 03, 2021 14:18
    0 comments
  • Can't find any Snap Inc. lenses in Snap Camera
    • Gabri-kun
    • February 12, 2021 10:55
    • Edited
    2 comments
  • How to: Send Lens to client for publishing?
    • Permanently deleted user
    • February 02, 2021 20:28
    • Edited
    1 comment
  • importing fbx into lense studio
    • Permanently deleted user
    • February 01, 2021 22:36
    0 comments
  • LIDAR and foot tracking together
    • apuwaltz
    • February 01, 2021 20:04
    0 comments
  • How to add instructions?
    • norimous
    • February 01, 2021 17:50
    4 comments
  • Color grading tutorial lens studio. Technical art, fine art
    • monish_badi
    • January 31, 2021 05:38
    2 comments
  • Why aren't my lenses showing up in my creator profile?
    • Dustinawesome20
    • January 31, 2021 01:35
    2 comments
  • Adding Face To Face Mesh
    • Permanently deleted user
    • January 30, 2021 19:10
    2 comments
  • Move 2D Image with Face Expressions
    • Permanently deleted user
    • January 30, 2021 14:35
    5 comments
  • filter get deleted
    • rafaelgagnon
    • January 30, 2021 07:48
    8 comments
  • Hotkey RCtrl ?
    • Permanently deleted user
    • January 28, 2021 23:37
    0 comments
  • Cape or backpack ?
    • Permanently deleted user
    • January 28, 2021 11:32
    0 comments
  • Tap on specific position
    • Alexxxy
    • January 28, 2021 11:29
    1 comment
  • Render target won't show up on image object
    • Permanently deleted user
    • January 28, 2021 06:28
    0 comments
  • Setting a custom edge detection texture
    • devisevib
    • January 27, 2021 22:41
    2 comments
  • "Send to device " won't load
    • Max de Vries
    • January 27, 2021 19:08
    2 comments
  • how can I have a public profile (not a yellow star account)
    • gorkem kaplan
    • January 27, 2021 15:32
    5 comments
  • I am a Designer & would like to know if I can use LS with childrens books?
    • Permanently deleted user
    • January 27, 2021 14:51
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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