The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Are Maya Materials Supported through FBX?
    • Permanently deleted user
    • December 27, 2020 04:43
    1 comment
  • how to use particles on the front camera and not have them on the rear camera?
    • Permanently deleted user
    • December 27, 2020 02:45
    5 comments
  • Explanation of the program Lance Studio in my snap
    • fayezsa1402
    • December 26, 2020 21:43
    3 comments
  • How to create an object movable up and down by user ?
    • Gazou
    • December 26, 2020 18:26
    • Edited
    1 comment
  • Face Mask Help!
    • cuzimbored2015
    • December 25, 2020 23:01
    2 comments
  • My Two lens are rejected
    • technical rayyan
    • December 25, 2020 18:22
    3 comments
  • STFU Patrick
    • Cheema
    • December 25, 2020 04:42
    4 comments
  • Tutorial - SnapML & Fritz.ai
    • Emiliusvgs
    • December 24, 2020 17:00
    2 comments
  • Changing day/time to Arabic letters help.
    • Permanently deleted user
    • December 24, 2020 12:04
    • Edited
    3 comments
  • Optimizing ML model issues
    • Permanently deleted user
    • December 24, 2020 07:21
    1 comment
  • Can DroidCam Work With Snap Camera
    • Permanently deleted user
    • December 24, 2020 02:15
    2 comments
  • Lens rejection every 2 days
    • FiltrPixel
    • December 23, 2020 16:53
    1 comment
  • My lenses
    • Permanently deleted user
    • December 23, 2020 11:31
    1 comment
  • Rejection of my lens
    • Kenok6
    • December 23, 2020 07:15
    2 comments
  • [Project Download] Denied Interactive 3D lens
    • Niko Hestia
    • December 23, 2020 02:04
    1 comment
  • public profile
    • Rotem
    • December 22, 2020 22:15
    3 comments
  • Face Mask Help!
    • cuzimbored2015
    • December 22, 2020 21:55
    1 comment
  • public creator
    • lizann.ibrahim
    • December 22, 2020 20:06
    3 comments
  • PUBLIC PROFILE
    • clocksbroken
    • December 22, 2020 06:17
    1 comment
  • Which camera is best for my Life Coaching Classes?
    • Permanently deleted user
    • December 22, 2020 05:24
    1 comment
  • Unlock lens with Scan feature
    • Cameron Jensen
    • December 21, 2020 21:33
    • Edited
    2 comments
  • Lens Forum [Dark-Mode]
    • SirQu3ntin
    • December 21, 2020 16:37
    1 comment
  • Lens Studio will not let me login
    • jk_8877
    • December 21, 2020 16:29
    • Edited
    3 comments
  • Lens Error
    • devin_vasavong
    • December 21, 2020 15:45
    1 comment
  • Snapscore freezed
    • adityasomraj
    • December 21, 2020 10:50
    8 comments
  • How can I solve this problem
    • Permanently deleted user
    • December 20, 2020 21:56
    0 comments
  • Creator Account
    • laurensvddrift
    • December 20, 2020 20:50
    3 comments
  • Total Stats
    • laurensvddrift
    • December 20, 2020 20:07
    4 comments
  • snap camera closes
    • Permanently deleted user
    • December 20, 2020 18:32
    1 comment
  • How to cancel the opening in the browser
    • Permanently deleted user
    • December 19, 2020 20:29
    6 comments
  • «
  • ‹
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It