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  • How Can I Add Lens In My Website?
    • Permanently deleted user
    • January 02, 2021 18:57
    2 comments
  • Is there such a function?
    • Vadim Petker
    • January 02, 2021 11:27
    8 comments
  • Post Effect help
    • izhan_w
    • January 02, 2021 04:12
    1 comment
  • Sliders/Color pick
    • Agirlxoxo360
    • January 02, 2021 03:30
    1 comment
  • Moving lenses
    • ma_petrusic
    • January 02, 2021 00:02
    0 comments
  • Lens Reject
    • diya0r
    • January 01, 2021 21:49
    1 comment
  • CYBER GLOW EFFECT
    • Permanently deleted user
    • January 01, 2021 19:52
    1 comment
  • Lens Reject
    • diya0r
    • January 01, 2021 16:41
    1 comment
  • snap camera use on chrome book
    • Liya_al0
    • January 01, 2021 10:38
    0 comments
  • Lens Reject
    • diya0r
    • January 01, 2021 07:38
    2 comments
  • Lens Rejected
    • mohandhir
    • December 31, 2020 22:18
    1 comment
  • Import Lens from Snapchat to SnapCamera ?
    • kapitaenskatze
    • December 31, 2020 16:59
    0 comments
  • Snap Camera Crashing After Selecting Filter
    • Alex
    • December 31, 2020 13:28
    2 comments
  • Why my lens rejected even without any phone number and email ?
    • Arshdeep0904
    • December 31, 2020 08:38
    • Edited
    2 comments
  • lensstudio on the computer
    • Permanently deleted user
    • December 31, 2020 01:44
    1 comment
  • 紅白歌合戦 ライブ
    • Permanently deleted user
    • December 30, 2020 22:02
    • Edited
    1 comment
  • Background disappearing head binding image
    • Permanently deleted user
    • December 30, 2020 14:48
    2 comments
  • how to create multicamera Template
    • Permanently deleted user
    • December 30, 2020 10:32
    1 comment
  • Can't drag & drop files into the resources panel
    • Permanently deleted user
    • December 30, 2020 07:55
    1 comment
  • Paul’s Creator Request
    • mainbaez-102050
    • December 29, 2020 19:49
    2 comments
  • Price for a specific use case
    • Permanently deleted user
    • December 29, 2020 16:08
    0 comments
  • Len captures fast-moving scenes
    • Permanently deleted user
    • December 29, 2020 08:54
    1 comment
  • snapchat creator profile
    • mr.sahillllll
    • December 29, 2020 08:02
    9 comments
  • snapchat creator profile
    • mr.sahillllll
    • December 29, 2020 07:58
    0 comments
  • Snapchat Creator profile
    • Tp14k
    • December 29, 2020 00:53
    0 comments
  • Preview not working correctly
    • SirQu3ntin
    • December 28, 2020 17:12
    • Edited
    1 comment
  • Face Morph Template Sphere UV Mapping
    • Maya Kiesel
    • December 28, 2020 10:53
    • Edited
    2 comments
  • Lens being rejected by saying may contain personal identifiable information such as a phone number or email address
    • maniksharma9556
    • December 28, 2020 08:00
    1 comment
  • My snapchat problem
    • muhammad99sher
    • December 27, 2020 23:34
    9 comments
  • Link to Discord Server?
    • Permanently deleted user
    • December 27, 2020 06:17
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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