The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • I'm so sad
    • athb.almsha3r
    • January 11, 2021 19:39
    2 comments
  • Lens Rejection Question
    • northonmingo
    • January 11, 2021 17:53
    4 comments
  • Face Mask
    • ttsutter
    • January 11, 2021 17:28
    3 comments
  • Project was not opened! !extractDataFiles:No data and scene file missing
    • a_ij
    • January 11, 2021 11:42
    4 comments
  • Login problem
    • Robbie242514
    • January 10, 2021 19:55
    2 comments
  • Help
    • ardaberk05
    • January 10, 2021 16:12
    15 comments
  • Who used my lens
    • Permanently deleted user
    • January 09, 2021 00:43
    2 comments
  • Lens Stuck in Review
    • moritzzza
    • January 08, 2021 16:22
    5 comments
  • Video Preview for Landmarks
    • Permanently deleted user
    • January 08, 2021 15:19
    0 comments
  • CAN I SWICH IMAGE PICKER AND FACE IMAGE PICKER BY TOGGLE BUTTON?
    • maheshrawat022
    • January 08, 2021 10:34
    • Edited
    4 comments
  • Object classification shown in Lens Studio
    • Niko Hestia
    • January 07, 2021 22:31
    1 comment
  • who has the Template Body Tracking ?
    • Permanently deleted user
    • January 07, 2021 20:26
    • Edited
    2 comments
  • website
    • Permanently deleted user
    • January 07, 2021 19:56
    1 comment
  • Brighten Up Eyes
    • Awaischorahi
    • January 07, 2021 18:48
    6 comments
  • TUTORIAL: How to make a wormhole and outer space lens using the material editor
    • Phil Cohn
    • January 07, 2021 12:57
    4 comments
  • Adjusting a face mask?
    • cuzimbored2015
    • January 07, 2021 07:05
    5 comments
  • A lot more rejections
    • Alexxxy
    • January 06, 2021 23:12
    12 comments
  • Lens Studio Won't Open
    • Permanently deleted user
    • January 06, 2021 22:59
    6 comments
  • Odd Rejection
    • Permanently deleted user
    • January 06, 2021 14:17
    3 comments
  • Is anyone having this issue?
    • Niko Hestia
    • January 05, 2021 00:22
    9 comments
  • Dior Rose Pink
    • Dprinceofghana
    • January 04, 2021 09:54
    1 comment
  • Possible to change the beard in the add_beard_model of the template?
    • Permanently deleted user
    • January 04, 2021 06:15
    • Edited
    2 comments
  • Drmrjoj
    • Drmrjoj
    • January 04, 2021 01:33
    9 comments
  • Need Lens: Will Pay !!
    • Howard Hair
    • January 04, 2021 00:01
    1 comment
  • How to Keep Face in Centre of Display?
    • Albert Aman
    • January 03, 2021 22:27
    3 comments
  • Snap camera (Twitch points change face)
    • Permanently deleted user
    • January 03, 2021 19:45
    4 comments
  • How to add clothes
    • Permanently deleted user
    • January 03, 2021 16:11
    1 comment
  • Не работает Snap Camera
    • Permanently deleted user
    • January 03, 2021 12:21
    0 comments
  • 'Bald Character' background reconstruction.
    • Maya Kiesel
    • January 03, 2021 09:01
    1 comment
  • How To Make Lens of My Hair Style
    • Howard Hair
    • January 03, 2021 00:28
    0 comments
  • «
  • ‹
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It