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  • falatir20
    • Permanently deleted user
    • December 13, 2020 02:07
    1 comment
  • Resource import failed: ONNX padding mode SAME_UPPER / NOTSET
    • Giuliana Barrios
    • December 12, 2020 23:03
    0 comments
  • snap camera doesnt start
    • Permanently deleted user
    • December 12, 2020 19:35
    2 comments
  • winter snow moody
    • lavishjassal1
    • December 12, 2020 07:44
    1 comment
  • The light in the lense
    • deema1889
    • December 11, 2020 23:22
    2 comments
  • New snowing lense by me
    • ASMAH_VLOG
    • December 11, 2020 21:42
    2 comments
  • Edit Someone Else's Lens
    • Permanently deleted user
    • December 11, 2020 16:41
    1 comment
  • Public Profile / Lens creators
    • themichaelmonte
    • December 11, 2020 16:03
    • Edited
    2 comments
  • Smoke Flare VR How to get the skin color?
    • Permanently deleted user
    • December 11, 2020 15:41
    • Edited
    1 comment
  • Im not getting the Anime Style Filter
    • Permanently deleted user
    • December 11, 2020 10:53
    1 comment
  • [Guide] Style Transfer using SnapML
    • Permanently deleted user
    • December 11, 2020 02:13
    2 comments
  • How connect color slider / picker to color recipent?
    • Permanently deleted user
    • December 10, 2020 16:01
    4 comments
  • 24 Hour Update Script
    • Cheema
    • December 10, 2020 09:08
    1 comment
  • This Lens contains brand imagery associated with Snap Inc
    • Permanently deleted user
    • December 10, 2020 05:56
    2 comments
  • Particle System Alpha Fade
    • Alexis Z
    • December 09, 2020 23:57
    0 comments
  • Some lens don't load properly
    • Permanently deleted user
    • December 09, 2020 22:27
    0 comments
  • How to see All Time views in My Lenses 2.0?
    • bleartkepuska
    • December 09, 2020 16:27
    8 comments
  • Public Profile
    • Amarjitrai307
    • December 09, 2020 05:42
    5 comments
  • ! Node from visual scripting session
    • Jonah-Cohn
    • December 09, 2020 02:03
    2 comments
  • Material Editor - Generate world space view direction vector based on screen space UVs
    • sava nozin
    • December 09, 2020 00:52
    0 comments
  • Profile
    • themichaelmonte
    • December 08, 2020 18:49
    3 comments
  • Can I do a "head and shoulders inset" instead of a face inset?
    • smithgmh
    • December 08, 2020 17:55
    1 comment
  • Lens Fest Attendees' Creator Profiles
    • P Pascall
    • December 08, 2020 17:50
    19 comments
  • Almost at 5M views in one filter!
    • dariusxu
    • December 08, 2020 17:34
    5 comments
  • Lens Studio V3.3 [Issue[
    • dariusxu
    • December 08, 2020 17:05
    4 comments
  • Insight of Snap Live Lenses
    • Madhav Dihora
    • December 08, 2020 16:25
    5 comments
  • Jacket
    • Permanently deleted user
    • December 08, 2020 14:11
    1 comment
  • Frozen image reference points
    • Permanently deleted user
    • December 07, 2020 20:02
    0 comments
  • Your GPU is not supported. It either doesn't support Open GL 4.1 or has outdated drivers installed
    • Permanently deleted user
    • December 07, 2020 11:26
    1 comment
  • AUDIO DOESN'T WORK
    • Permanently deleted user
    • December 06, 2020 20:44
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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