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  • Lens studio
    • harmandhiman.13
    • November 08, 2020 09:31
    5 comments
  • Statistics of an existed lens
    • Alyaeyaat Atelier
    • November 08, 2020 06:43
    3 comments
  • Snap camera Preview on desktop?
    • Permanently deleted user
    • November 08, 2020 03:11
    2 comments
  • How do I put a website link and bio on my lens creations profile?
    • Permanently deleted user
    • November 07, 2020 20:15
    3 comments
  • Lens not working on Snap Camera
    • Permanently deleted user
    • November 07, 2020 02:58
    3 comments
  • Help find the mask
    • Permanently deleted user
    • November 06, 2020 22:51
    6 comments
  • Fringe Effect
    • Permanently deleted user
    • November 06, 2020 21:39
    1 comment
  • my lens is always erased
    • edvard.sende
    • November 06, 2020 16:01
    2 comments
  • help
    • Permanently deleted user
    • November 06, 2020 02:59
    2 comments
  • orange and teal
    • nikhilsasodhia
    • November 05, 2020 14:11
    1 comment
  • snap camera crashes
    • Permanently deleted user
    • November 05, 2020 05:51
    • Edited
    1 comment
  • Why can't I see my lenses here
    • athb.almsha3r
    • November 04, 2020 20:43
    2 comments
  • Feather Edge Detection
    • Permanently deleted user
    • November 04, 2020 18:01
    2 comments
  • Chain physics
    • Dennis Windowmaker
    • November 04, 2020 15:36
    5 comments
  • adjusting position of face landmark for eyelid tracking
    • Permanently deleted user
    • November 04, 2020 14:23
    0 comments
  • Creating a color edit filter using something free thats not photoshop
    • Permanently deleted user
    • November 04, 2020 13:52
    1 comment
  • Using Face Landmarks to attach unique eyelash image to eyelids
    • Permanently deleted user
    • November 04, 2020 13:50
    1 comment
  • I'm making a game, and I want the character's face to be a live feed of my own face. How do I do this?
    • smithgmh
    • November 04, 2020 11:43
    1 comment
  • Add Bling Effect to Lens?
    • savannahshu
    • November 04, 2020 06:57
    1 comment
  • View Changes
    • Customer report
    • November 04, 2020 06:23
    1 comment
  • rainbow kira kira?
    • Permanently deleted user
    • November 04, 2020 00:21
    1 comment
  • Help
    • Samuel_bmoshe
    • November 03, 2020 18:37
    1 comment
  • Copyrighted with permission
    • Nighttshade97
    • November 03, 2020 15:02
    3 comments
  • Lens studio won't start on my Win 10 PC
    • Permanently deleted user
    • November 03, 2020 03:10
    9 comments
  • Trojan detected
    • Permanently deleted user
    • November 03, 2020 02:50
    7 comments
  • Snapchat suddenly now crashes immediately
    • Permanently deleted user
    • November 02, 2020 22:40
    • Edited
    10 comments
  • HELP! My Preview looks CRAZY!
    • saaim i
    • November 02, 2020 00:26
    4 comments
  • Can't find the official baby Filter Lens on Snap Camera
    • Permanently deleted user
    • November 01, 2020 21:51
    4 comments
  • sharpen helpme disable grain
    • Permanently deleted user
    • November 01, 2020 17:58
    6 comments
  • Cant find Baby Lens on Snap Camera
    • Permanently deleted user
    • November 01, 2020 15:56
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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