The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • can use snap camera with this hardware?
    • Permanently deleted user
    • October 06, 2020 07:04
    2 comments
  • Lens removed unjustly
    • bryce-edwards
    • October 06, 2020 03:39
    4 comments
  • Analysis & Market Reach
    • Permanently deleted user
    • October 05, 2020 20:36
    4 comments
  • Need help to look like an old painting
    • Lynn Shields
    • October 05, 2020 18:46
    2 comments
  • enquiry
    • salvierdmello
    • October 05, 2020 16:41
    1 comment
  • Tapping the floor recenters all geometry
    • Peter Steiner
    • October 05, 2020 16:32
    2 comments
  • how to create dust particles
    • lalit_3011
    • October 05, 2020 14:03
    4 comments
  • Device Tracking Keeps Moving Scene Position
    • Michael Rauwerdink
    • October 05, 2020 13:32
    3 comments
  • How to ensure camera and ground starting height?
    • Michael Rauwerdink
    • October 05, 2020 13:20
    5 comments
  • circular text
    • Edwon
    • October 05, 2020 08:04
    4 comments
  • My Lenses is down
    • patrgauthier
    • October 05, 2020 00:14
    2 comments
  • Face Blur
    • ahmed_djazairii
    • October 04, 2020 22:37
    4 comments
  • Creating Wings
    • Permanently deleted user
    • October 04, 2020 22:21
    2 comments
  • Landmarker
    • Permanently deleted user
    • October 04, 2020 14:05
    3 comments
  • My blush and make up won't stay on face but keep twitching
    • Permanently deleted user
    • October 04, 2020 00:07
    4 comments
  • Call to participate in a Lens Studio Virtual Halloween Party! :)
    • Permanently deleted user
    • October 03, 2020 19:33
    2 comments
  • Failed to add resource: Unable to parse ONNX proto
    • Emiliusvgs
    • October 03, 2020 02:36
    4 comments
  • individual statistics not updating
    • wifeysorrels
    • October 02, 2020 23:08
    9 comments
  • Moving Grain
    • patrgauthier
    • October 02, 2020 21:25
    3 comments
  • Lens Studio gets stuck and won't save the project
    • Camila Gómez
    • October 02, 2020 16:52
    3 comments
  • How to export Face Occluder mesh to 3dsmax?
    • Permanently deleted user
    • October 02, 2020 13:01
    5 comments
  • Tongue Out Detection with Blendshapes
    • Noah Lupowitz
    • October 01, 2020 18:49
    • Edited
    1 comment
  • Render Target resolution settings
    • Denis Korobov
    • October 01, 2020 12:46
    1 comment
  • Change VHS color?
    • SirQu3ntin
    • October 01, 2020 11:43
    2 comments
  • Is it possible to stretch a face mask slightly off of the face?
    • Permanently deleted user
    • October 01, 2020 06:09
    1 comment
  • Can't find gender swap filter
    • Renan
    • October 01, 2020 02:19
    4 comments
  • How do I become an Official Lens Creator?
    • zizoagha6
    • September 30, 2020 23:31
    3 comments
  • guidline violation HELP
    • Permanently deleted user
    • September 30, 2020 19:08
    1 comment
  • Pin an object to the back
    • Agirlxoxo360
    • September 29, 2020 20:56
    1 comment
  • sharpen lens ?
    • Permanently deleted user
    • September 29, 2020 17:38
    2 comments
  • «
  • ‹
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It