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  • Snap Camera.exe not starting
    • cool20206
    • September 07, 2020 15:37
    1 comment
  • Lens Rejected "Background Changer"
    • SirQu3ntin
    • September 06, 2020 11:26
    0 comments
  • Says oops no internet connection
    • lewisnhill
    • September 05, 2020 13:48
    1 comment
  • face mask wobly
    • Permanently deleted user
    • September 04, 2020 16:58
    1 comment
  • face mask hair
    • Permanently deleted user
    • September 04, 2020 16:57
    3 comments
  • about Lens
    • Jaskaran Badesha
    • September 04, 2020 07:24
    6 comments
  • lens questions
    • Shcreation4
    • September 04, 2020 05:48
    5 comments
  • [Tutorial] How to change opacity of a LUT in lens studio
    • lottaacne
    • September 03, 2020 21:36
    • Edited
    2 comments
  • Center Axis of 3D Model?
    • Chris Manzione
    • September 03, 2020 15:25
    3 comments
  • Make up
    • shruti_devkule
    • September 03, 2020 10:57
    3 comments
  • scripting
    • priynshu.chouhn
    • September 03, 2020 09:55
    4 comments
  • 3D Models Not able to be used in Scene
    • Chris Manzione
    • September 02, 2020 20:45
    4 comments
  • Snap Cam not working
    • Permanently deleted user
    • September 02, 2020 20:26
    2 comments
  • Modify Interactive Approach script
    • Permanently deleted user
    • September 02, 2020 11:44
    0 comments
  • Thanks for OLC
    • priynshu.chouhn
    • September 02, 2020 08:51
    2 comments
  • i cant log in to lens studio
    • Permanently deleted user
    • September 01, 2020 15:52
    1 comment
  • [Tutorial] All of my Lens Studio Tutorials!
    • RYΛN SHIELDS
    • June 07, 2021 23:02
    • Edited
    40 comments
  • Discord Server
    • Cheema
    • August 31, 2020 15:30
    1 comment
  • lens Questions
    • Shcreation4
    • August 31, 2020 14:39
    12 comments
  • [Tutorial][Snap ML] Blend Modes!
    • RYΛN SHIELDS
    • August 31, 2020 14:13
    2 comments
  • Change the color of trees
    • sloom0555
    • August 31, 2020 11:30
    • Edited
    5 comments
  • Random Image Stop
    • Cheema
    • August 31, 2020 04:16
    2 comments
  • Help with lens
    • Permanently deleted user
    • August 31, 2020 00:53
    4 comments
  • Can I add color correction ONLY to a face inset?
    • Permanently deleted user
    • August 31, 2020 00:33
    2 comments
  • [Tutorial] Splitting Face Mesh
    • RYΛN SHIELDS
    • August 30, 2020 17:54
    5 comments
  • Commercial Use for online lessen : is it legal?
    • Iwaki Shinji
    • August 30, 2020 12:56
    3 comments
  • ChromaKey the real-time camera screeen
    • Iwaki Shinji
    • August 30, 2020 12:41
    0 comments
  • Trending Location
    • Cheema
    • August 29, 2020 19:17
    1 comment
  • Possible to combine image target and world tracking for persistance?
    • ichabodcole
    • August 29, 2020 18:35
    0 comments
  • [Tutorial] Skull Inside (Ocular Planes)
    • RYΛN SHIELDS
    • August 30, 2020 20:28
    • Edited
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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