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  • Anime Style Filter not working
    • Permanently deleted user
    • September 24, 2020 02:48
    7 comments
  • My 2 lenses arent creating me a creator profile and aren't showing up in a creator profile.
    • Syntalth
    • September 24, 2020 01:11
    5 comments
  • Help me find this lense please
    • Permanently deleted user
    • September 23, 2020 19:09
    1 comment
  • Trigger to open another lens from within the current lens
    • Michael Rauwerdink
    • September 23, 2020 12:35
    3 comments
  • Snap Inc Filters on Snap Camera
    • Permanently deleted user
    • September 23, 2020 03:28
    13 comments
  • How was the Anime Style lens made?
    • Emiliusvgs
    • September 22, 2020 18:37
    8 comments
  • Lens Rejected [ 5Head]
    • SirQu3ntin
    • September 22, 2020 16:32
    • Edited
    2 comments
  • how to trigger camera's (record/take a photo) automatically without users record button Tap input?
    • Permanently deleted user
    • September 22, 2020 12:51
    • Edited
    11 comments
  • Snap Camera
    • Permanently deleted user
    • September 22, 2020 11:22
    1 comment
  • a Statistical Question
    • yajanrjoshi
    • September 22, 2020 07:30
    6 comments
  • [Tutorial] How to create a scary lens with an explanation of how to install an eyeball
    • Maha
    • September 27, 2020 05:50
    • Edited
    6 comments
  • ALL OF MY LENS STUDIO TUTORIALS!!
    • artistbro6
    • September 21, 2020 21:13
    1 comment
  • lens views not updating
    • Morgan
    • September 21, 2020 19:29
    6 comments
  • Snap Camera
    • Permanently deleted user
    • September 21, 2020 15:03
    • Edited
    2 comments
  • [repost] preview rejected - need help
    • Nathan Schneider
    • September 21, 2020 12:49
    6 comments
  • Can't reset the login information in Lens Studio
    • Permanently deleted user
    • September 21, 2020 00:27
    2 comments
  • I can't find THIS filter/lense! Please help me
    • Permanently deleted user
    • September 20, 2020 18:47
    0 comments
  • Element move to the mouth
    • Permanently deleted user
    • September 20, 2020 16:01
    13 comments
  • upload photo from gallery
    • Permanently deleted user
    • September 20, 2020 14:42
    3 comments
  • How i get Subscribe Button
    • saqib_m55
    • September 19, 2020 20:12
    2 comments
  • Overcrowded Snapchat Filters
    • jawbite
    • September 19, 2020 17:17
    2 comments
  • Looking for a filter
    • Pat Fennessy
    • September 18, 2020 23:14
    1 comment
  • Button
    • Hamoka7
    • September 18, 2020 22:59
    2 comments
  • Why was my Lens rejected?
    • Permanently deleted user
    • September 18, 2020 19:33
    3 comments
  • Script errors, tap to change [ image ]
    • Shcreation4
    • September 18, 2020 16:47
    1 comment
  • lenses should utilize snapcamera while taking a snap.
    • sammyboy800
    • September 18, 2020 16:20
    3 comments
  • Tap on button
    • Permanently deleted user
    • September 18, 2020 15:02
    1 comment
  • [Tutorial] Chain Physics (Moving 3d Models) Featured
    • RYΛN SHIELDS
    • September 18, 2020 14:48
    4 comments
  • Preview rejected.
    • Nathan Schneider
    • September 18, 2020 14:14
    3 comments
  • Can't find old filter in studio
    • Permanently deleted user
    • September 18, 2020 13:55
    • Edited
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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