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  • creator profile
    • Jeet_002
    • August 29, 2020 16:18
    7 comments
  • How Can I Make a Lens Like This?
    • Cheema
    • August 29, 2020 14:25
    1 comment
  • Apply For OLC
    • nolan_742
    • August 29, 2020 01:24
    4 comments
  • Snap Camera compatibility with QuickTime Player
    • Permanently deleted user
    • August 28, 2020 23:53
    1 comment
  • Lens stuck on Review
    • Camila Gómez
    • August 28, 2020 21:48
    2 comments
  • [Tutorial] Mini Game 05 -- Game Design, Tween Animation and Sounds
    • Nico S
    • November 18, 2021 22:22
    • Edited
    21 comments
  • how to change the lens name after submitting it
    • Mannat13chopra
    • August 28, 2020 19:26
    2 comments
  • Lens
    • deema1889
    • August 28, 2020 13:30
    17 comments
  • Real Time (seconds)
    • SirQu3ntin
    • August 28, 2020 13:23
    2 comments
  • Snap camera instantly closes?
    • Permanently deleted user
    • August 28, 2020 13:04
    4 comments
  • Change rainbow color
    • Permanently deleted user
    • August 28, 2020 10:17
    1 comment
  • Color Filters
    • Cheema
    • August 28, 2020 08:47
    7 comments
  • How do I add saturation/exposure to a lens
    • ttsutter
    • August 27, 2020 21:36
    7 comments
  • Copyright issue
    • arpitappi29
    • August 27, 2020 20:52
    • Edited
    6 comments
  • Insights
    • arpitappi29
    • August 27, 2020 16:42
    2 comments
  • Wrong View Count?
    • Cheema
    • August 27, 2020 13:32
    3 comments
  • New Full Body Tracking Feature, Close to Camera
    • Permanently deleted user
    • August 26, 2020 21:44
    1 comment
  • Lens Stuck in "Review" Mode
    • Permanently deleted user
    • August 26, 2020 17:43
    • Edited
    5 comments
  • Answering anyones queries!
    • da.rch
    • August 26, 2020 16:34
    2 comments
  • How Can I Make a Filter Like This ?
    • Cheema
    • August 26, 2020 16:14
    • Edited
    2 comments
  • How can I change the background
    • Permanently deleted user
    • August 26, 2020 15:14
    2 comments
  • soft filter by snapchat
    • priynshu.chouhn
    • August 26, 2020 14:00
    4 comments
  • Head Tracking using Vertically Orientated Camera - Snap Camera Windows
    • Permanently deleted user
    • August 26, 2020 12:39
    0 comments
  • How to customize Kira Kira effect
    • Anas Olabi
    • August 26, 2020 09:19
    1 comment
  • Resource Import Failed: Negative Dimensions
    • Permanently deleted user
    • August 26, 2020 01:09
    3 comments
  • Lens Insights
    • Nicole M
    • August 26, 2020 00:21
    1 comment
  • lense rejection
    • ksnapfliters
    • August 25, 2020 18:35
    4 comments
  • lenses not getting reach
    • priynshu.chouhn
    • August 25, 2020 12:35
    2 comments
  • No Available Camera Input
    • musicbystix
    • August 25, 2020 05:53
    4 comments
  • i dont know whats the reason make my lens get rejected after some minutes
    • imdidar
    • August 24, 2020 18:25
    • Edited
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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