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  • Web Cam
    • Permanently deleted user
    • August 05, 2020 08:28
    0 comments
  • Upload lens
    • arpitappi29
    • August 04, 2020 21:07
    1 comment
  • "Shake your phone" trigger
    • Brian Cavanaugh
    • August 04, 2020 16:34
    3 comments
  • JObs board for matching Lens developers to projects?
    • Permanently deleted user
    • August 04, 2020 14:47
    • Edited
    1 comment
  • urgent query & help
    • nabhanmohtesham
    • August 04, 2020 14:36
    3 comments
  • Snap Camera not working on Teams; Mac
    • Permanently deleted user
    • August 04, 2020 03:04
    6 comments
  • Resource import failed: 'Transpose' layer type is not supported
    • Permanently deleted user
    • August 03, 2020 19:22
    5 comments
  • Get Text with DayOfWeek
    • kdschopra5
    • August 03, 2020 16:51
    • Edited
    6 comments
  • Render Target resolution settings
    • Denis Korobov
    • August 03, 2020 04:57
    0 comments
  • [Tutorial] How To Create Realistic Glow On 3D Objects
    • julien
    • August 03, 2020 02:05
    • Edited
    1 comment
  • help!!
    • nabhanmohtesham
    • August 02, 2020 06:15
    0 comments
  • hey! any help on this?
    • chamvan1022
    • August 02, 2020 03:23
    • Edited
    1 comment
  • i need good help plz ^_^
    • sshammeri
    • August 02, 2020 00:47
    1 comment
  • VHS color
    • qm.to
    • August 01, 2020 22:48
    1 comment
  • webcam not working after uninstall
    • Permanently deleted user
    • August 01, 2020 14:26
    0 comments
  • webcam not working after uninstall
    • Permanently deleted user
    • August 01, 2020 14:26
    2 comments
  • Loading Keras Models
    • Permanently deleted user
    • July 31, 2020 22:47
    2 comments
  • [Simple Tutorial] Face expressions(VIDEO GUIDE)(THIS IS A OLD POST)
    • ItzJustSamu
    • May 29, 2022 17:10
    • Edited
    16 comments
  • Glitch Distortion Lines
    • Permanently deleted user
    • July 31, 2020 10:10
    3 comments
  • Using ZOOM on MAC
    • RENATA KELLER
    • July 31, 2020 02:12
    1 comment
  • Can Face Stretch not affect background when using segmentation?
    • Steven
    • July 30, 2020 16:56
    4 comments
  • [Guide] Object Detection ML
    • Wolf
    • July 30, 2020 21:59
    • Edited
    9 comments
  • Kira kira / bling effect
    • Biistis
    • July 30, 2020 16:30
    1 comment
  • To snapchat team
    • Kanz
    • July 29, 2020 16:38
    2 comments
  • lens stuck in review
    • j.patn
    • July 29, 2020 09:52
    2 comments
  • My Twin & My Other Twin not working - Snap Inc. Filters
    • none
    • July 28, 2020 23:33
    0 comments
  • new lens
    • j.patn
    • July 28, 2020 12:26
    2 comments
  • Free for everyone, create a 3D header
    • ibrahimalrwili
    • July 28, 2020 07:52
    1 comment
  • Alltime Views dont change
    • SirQu3ntin
    • July 27, 2020 21:08
    3 comments
  • why my 3d object depth( Mask) set is not working lens studio
    • Customer report
    • July 27, 2020 17:54
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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