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  • bling effect
    • j.patn
    • July 27, 2020 10:59
    2 comments
  • Views not Updating
    • prestonvlittle
    • July 26, 2020 23:16
    5 comments
  • Help With Google Colab (style transfer)
    • nolan_742
    • July 26, 2020 20:34
    • Edited
    4 comments
  • stuck in review
    • j.patn
    • July 26, 2020 09:07
    7 comments
  • Style Transfer error
    • nolan_742
    • July 26, 2020 04:41
    3 comments
  • Can Snap Camera (desktop) Make Sound?
    • Niftyc
    • July 26, 2020 04:23
    2 comments
  • Sharpness
    • Malmiller5
    • July 25, 2020 22:13
    2 comments
  • add noise in Lens Studio ( arabic )
    • ibrahimalrwili
    • July 25, 2020 01:53
    • Edited
    3 comments
  • NDI Virtual Input Issue
    • william.torres1015
    • July 24, 2020 21:50
    0 comments
  • Multiple Touch Events
    • Permanently deleted user
    • July 24, 2020 12:40
    2 comments
  • error when trying to use copy frame on segmentation filter
    • Kavin Kumar
    • July 24, 2020 10:39
    0 comments
  • Watch lens
    • Jimena Depresbiteris
    • July 24, 2020 09:10
    1 comment
  • Play video on curved surface as marker
    • hitpatel2328
    • July 24, 2020 00:57
    0 comments
  • to create buttons to change the Post Effects
    • ABOD
    • July 23, 2020 19:47
    2 comments
  • Mirror Effect Lens
    • Permanently deleted user
    • July 22, 2020 21:16
    1 comment
  • Lens Rejected
    • SirQu3ntin
    • July 22, 2020 18:25
    • Edited
    6 comments
  • NEED HELP !!
    • Permanently deleted user
    • July 22, 2020 17:02
    0 comments
  • Pushing lens error
    • Biistis
    • July 22, 2020 13:41
    2 comments
  • Multiple Faces with Head Binding using same source
    • Mike TheMechanic
    • July 22, 2020 09:28
    1 comment
  • Facial expression values very low (sneer, funnel, ...)
    • Mike TheMechanic
    • July 22, 2020 08:14
    • Edited
    2 comments
  • Use of Image Marker other...?
    • Armelioo
    • July 22, 2020 01:25
    0 comments
  • Object detaction
    • Br-rm
    • July 21, 2020 22:58
    0 comments
  • The Lens was not pushed
    • ABOD
    • July 21, 2020 21:15
    3 comments
  • The Lens was not pushed
    • ABOD
    • July 21, 2020 21:10
    8 comments
  • [Guide] Style Transfer ML
    • Pam
    • July 28, 2020 17:13
    • Edited
    14 comments
  • Missing official (Snap Inc) lenses from Snap Camera
    • Permanently deleted user
    • July 21, 2020 17:25
    0 comments
  • Head and Neck Segmentation
    • ichabodcole
    • July 21, 2020 15:43
    4 comments
  • Camera Transform
    • SirQu3ntin
    • July 21, 2020 14:15
    10 comments
  • Sky Segmentation Getting Cut off
    • Permanently deleted user
    • July 20, 2020 22:42
    • Edited
    1 comment
  • how can i get a lens to work for more than 2 people
    • Permanently deleted user
    • July 20, 2020 22:29
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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