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  • Can I apply filters on a live stream (live news feed)
    • Permanently deleted user
    • July 20, 2020 20:39
    3 comments
  • Why can't I search for Snap Inc lens in Snap Camera
    • Philippessd
    • July 20, 2020 14:51
    11 comments
  • Updating review lenses
    • ethanprimmer
    • July 20, 2020 00:04
    2 comments
  • analog tv in lens studio 3.0.1 not working 
    • i61aa1
    • July 19, 2020 15:12
    1 comment
  • Sky Segmentation
    • mohandhir
    • July 18, 2020 13:13
    4 comments
  • [Example Project] KIRAKIRA effect
    • Denis Korobov
    • July 18, 2020 08:19
    3 comments
  • Old Filters & Lenses
    • besnique
    • July 17, 2020 19:27
    2 comments
  • How To Be An Official Lens Creator?
    • shrutambhoir
    • July 17, 2020 13:34
    2 comments
  • Acerca de la instalación de "Snap Camara"
    • familia insuasty
    • July 17, 2020 02:51
    1 comment
  • Snap chat account for business promotion?
    • Permanently deleted user
    • July 16, 2020 22:25
    1 comment
  • Can I see how a published lens was made?
    • webjanet
    • July 16, 2020 16:36
    2 comments
  • Zoom Virtual Background
    • Permanently deleted user
    • July 16, 2020 11:34
    • Edited
    0 comments
  • اقتراح
    • Permanently deleted user
    • July 15, 2020 21:45
    1 comment
  • PROMOTION ON SNAPCHAT
    • Permanently deleted user
    • July 15, 2020 20:02
    1 comment
  • Sound effects disabled when using SnapCamera
    • Iwaki Shinji
    • July 15, 2020 12:32
    3 comments
  • How to make scanning face lens?
    • bestmasteradit
    • July 15, 2020 10:06
    1 comment
  • Doesn't work with Pragli on MacOS
    • Permanently deleted user
    • July 15, 2020 07:33
    0 comments
  • Explanation in detail of the effects of the face in the program Studio Lens latest version 3.0 in Arabic
    • Maha
    • September 13, 2020 23:43
    • Edited
    2 comments
  • Requesting Help With Laggy Snap Cam Camera Output
    • Blootrix
    • July 15, 2020 01:24
    5 comments
  • OLC
    • Br-rm
    • July 14, 2020 21:19
    1 comment
  • Custom Disappearing Text
    • ttsutter
    • July 14, 2020 18:19
    1 comment
  • Lens removed for no reason
    • will.c0m
    • July 14, 2020 14:28
    1 comment
  • How can I get the “twin” filter without the morphing face action
    • Leaheart11
    • July 14, 2020 05:34
    0 comments
  • How can I get the “twin” filter without the morphing action
    • Leaheart11
    • July 14, 2020 05:31
    1 comment
  • bling effect
    • j.patn
    • July 12, 2020 18:23
    2 comments
  • lens stuck in review
    • j.patn
    • July 12, 2020 14:07
    1 comment
  • Upload
    • Hamoka7
    • July 12, 2020 08:08
    1 comment
  • Night night
    • Hamoka7
    • July 12, 2020 08:07
    1 comment
  • color correction not accurate
    • fof.fia
    • July 12, 2020 01:52
    4 comments
  • Official Lens Creator
    • mohandhir
    • July 11, 2020 03:49
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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