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  • Lens swipe up not working on some posts
    • Marco Vanossi
    • June 19, 2020 01:50
    • Edited
    0 comments
  • No lens views, although my other lens have good numbers
    • Permanently deleted user
    • June 22, 2020 07:44
    • Edited
    5 comments
  • Thank you guys :)
    • athb.almsha3r
    • June 18, 2020 01:27
    0 comments
  • Can't drag preview scene all the way to the top
    • Marco Vanossi
    • June 18, 2020 00:59
    0 comments
  • Face crop texture
    • Marco Vanossi
    • June 17, 2020 23:37
    3 comments
  • Background not showing in snap camera
    • Permanently deleted user
    • June 17, 2020 21:58
    0 comments
  • Lens Review over 3 days???
    • alisaid_king
    • June 17, 2020 19:56
    • Edited
    0 comments
  • SnapML and Landmarks lenses
    • Marco Vanossi
    • June 17, 2020 11:21
    0 comments
  • Change background preview image while recording
    • Marco Vanossi
    • June 17, 2020 09:18
    1 comment
  • Brows lowered event incorrect
    • Marco Vanossi
    • June 17, 2020 08:53
    1 comment
  • Lens is still in review
    • lullanpr
    • June 17, 2020 07:17
    3 comments
  • Run model at every "face" frame update
    • Marco Vanossi
    • June 17, 2020 02:07
    1 comment
  • Best way to flip a 3d object?
    • Permanently deleted user
    • June 16, 2020 19:03
    2 comments
  • Best way to do a bling effect?
    • ttsutter
    • June 16, 2020 18:32
    2 comments
  • For buisiness
    • Permanently deleted user
    • June 16, 2020 15:09
    2 comments
  • Smarcky
    • Permanently deleted user
    • June 16, 2020 07:07
    0 comments
  • SnapML: Model issue with PRelu
    • Permanently deleted user
    • June 16, 2020 02:33
    5 comments
  • SnapML review time
    • Marco Vanossi
    • June 15, 2020 20:44
    0 comments
  • SnapML set channel scale and bias programatically
    • Marco Vanossi
    • June 15, 2020 19:44
    2 comments
  • Lens Studio Custom Lenses disappearing in Snap Camera
    • none
    • June 15, 2020 18:44
    9 comments
  • Lenses disappearing in Snap Camera
    • Robert Sinclair
    • June 15, 2020 18:27
    3 comments
  • Snap Camera lens crashing and disappearing
    • Permanently deleted user
    • June 15, 2020 18:01
    11 comments
  • Version 3.0 crashing on opening Project
    • Felix Möller
    • June 15, 2020 06:59
    7 comments
  • Whats the algorithm for filters on the explore page?
    • Permanently deleted user
    • June 15, 2020 05:46
    2 comments
  • Multiple Image Marker Trackers
    • Permanently deleted user
    • June 15, 2020 02:38
    • Edited
    2 comments
  • %%MTMANG اتـش دي كورة مشـاهدة مبـاراة ريال مدريد وايبار بث مباشر korahd بث لايف مشاهدة مباراة ريال مدريد اليوم شاهد اللعبة %%الان بث اونلاين مباراة ريال مدريد وايبار ^^بث مباراة ايبار الان شاهد مجانا TV $$رابط الاسطورة ريال مدريد وايبار مباشر %KJTUA
    • Permanently deleted user
    • June 14, 2020 17:01
    1 comment
  • New Features
    • Malmiller5
    • June 14, 2020 15:55
    1 comment
  • How to find out if your Lens is Trending or on the top list???
    • alisaid_king
    • June 14, 2020 10:30
    2 comments
  • How do I contact Lens creator named Peder?
    • Permanently deleted user
    • June 14, 2020 08:02
    5 comments
  • lens studio audio
    • deema1889
    • June 14, 2020 05:40
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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