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  • UI System
    • simsmok
    • May 31, 2020 18:29
    2 comments
  • How to make lenses for brands?
    • alisaid_king
    • May 31, 2020 18:08
    4 comments
  • 3d import
    • Richard Gray
    • May 31, 2020 17:44
    1 comment
  • my creator public profile deactivated by mistake
    • Damoog_lens
    • May 31, 2020 16:30
    0 comments
  • Using chain physics to attach to the shoulders/neck
    • loupis1
    • May 31, 2020 15:30
    0 comments
  • Finding my URL
    • Permanently deleted user
    • May 31, 2020 11:08
    8 comments
  • auto resizing grids
    • Marco Vanossi
    • May 31, 2020 02:06
    • Edited
    0 comments
  • Can't resize logger panel
    • Marco Vanossi
    • May 30, 2020 20:18
    • Edited
    1 comment
  • Is lens review down?
    • Marco Vanossi
    • May 30, 2020 19:37
    1 comment
  • Snap Inc. filters on Snap Camera
    • stewopedazz
    • May 30, 2020 17:42
    1 comment
  • Limiting head binding rotation
    • Permanently deleted user
    • May 29, 2020 23:21
    0 comments
  • lightroom preset not working when transfer to lens studio?
    • Permanently deleted user
    • May 29, 2020 18:47
    1 comment
  • Keying out colors in video
    • Permanently deleted user
    • May 29, 2020 17:56
    0 comments
  • In Review
    • John Jooohhn
    • May 29, 2020 17:02
    0 comments
  • Problem on running camera
    • Permanently deleted user
    • May 29, 2020 15:56
    0 comments
  • Only See Snap Camera Icon
    • Permanently deleted user
    • May 29, 2020 02:06
    0 comments
  • Porting projects from mac to windows
    • malves
    • May 28, 2020 17:40
    1 comment
  • How to make Particles visible in-front of Materials?
    • Permanently deleted user
    • May 28, 2020 17:26
    1 comment
  • able to use youtube?
    • Permanently deleted user
    • May 28, 2020 14:39
    • Edited
    1 comment
  • Can someone tell me name of these 2 lenses that I used in 2018? :(( I cant find them
    • fariaru
    • May 28, 2020 12:00
    2 comments
  • Lens been rejected because of a technical fault
    • amauryd5
    • May 28, 2020 11:57
    1 comment
  • snapchat to snapcamera?
    • Ninguno
    • May 28, 2020 10:16
    2 comments
  • Big Smiley / Big Mouth
    • Permanently deleted user
    • May 28, 2020 06:46
    2 comments
  • Question?
    • ItzJustSamu
    • May 28, 2020 04:29
    1 comment
  • a bug is deleting several of my lenses
    • Marco Vanossi
    • May 28, 2020 00:55
    5 comments
  • while 1 bug
    • Marco Vanossi
    • May 28, 2020 00:38
    1 comment
  • Hand Gestures
    • yanivnash
    • May 27, 2020 22:11
    2 comments
  • "Listening" Music Button
    • iam_jlu
    • May 27, 2020 18:42
    6 comments
  • Lens Loads with Graphic at 400% size, changes to regular size the moment I mess with Z axis.
    • Permanently deleted user
    • May 27, 2020 15:24
    • Edited
    1 comment
  • Image Picker and 3D object
    • dannymarree
    • May 27, 2020 08:52
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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