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  • cutee filter
    • dark soul
    • May 19, 2020 18:07
    0 comments
  • Can't uninstall snap camera on my laptop (windows)
    • none
    • May 19, 2020 18:02
    2 comments
  • Face texture freezing
    • Denis Korobov
    • May 19, 2020 12:03
    • Edited
    1 comment
  • How users can subscibe/find my profil to me
    • Aucun
    • May 19, 2020 06:40
    4 comments
  • Image Uploader
    • xmayasnapxp
    • May 19, 2020 06:27
    3 comments
  • lens id dc6c86dd-10c8-4e45-9f4b-158eeec55a62
    • Marco Vanossi
    • May 19, 2020 03:30
    • Edited
    2 comments
  • Community filters
    • deema1889
    • May 19, 2020 02:32
    0 comments
  • Cant see fonts and Camera in Snap Camera
    • Permanently deleted user
    • May 19, 2020 01:49
    0 comments
  • Draw doodle/strokes
    • Permanently deleted user
    • May 19, 2020 00:44
    5 comments
  • fbx import error
    • Marco Vanossi
    • May 18, 2020 21:08
    3 comments
  • background video will not upload
    • Permanently deleted user
    • May 18, 2020 20:45
    2 comments
  • Dragging image object bug
    • Marco Vanossi
    • May 18, 2020 03:02
    1 comment
  • Is Lens Studio down?
    • Marco Vanossi
    • May 17, 2020 22:19
    2 comments
  • Trouble in my creator profile
    • Damoog_lens
    • May 17, 2020 18:03
    0 comments
  • The lens was rejected why
    • athb.almsha3r
    • May 17, 2020 13:14
    2 comments
  • Thank you guys :)
    • athb.almsha3r
    • May 17, 2020 11:06
    1 comment
  • Flipping an image breaks Strech mode
    • Marco Vanossi
    • May 17, 2020 03:53
    0 comments
  • lens should use the camera
    • Marco Vanossi
    • May 17, 2020 00:30
    0 comments
  • image pick slow to load
    • Marco Vanossi
    • May 17, 2020 00:28
    0 comments
  • Lens with blue wand in right corner
    • Permanently deleted user
    • May 16, 2020 22:25
    1 comment
  • text outline applies to shadow
    • Marco Vanossi
    • May 16, 2020 22:14
    1 comment
  • tapping left/right key bug
    • Marco Vanossi
    • May 16, 2020 22:11
    5 comments
  • How to create a halo with images
    • Permanently deleted user
    • May 16, 2020 06:00
    1 comment
  • mouth effect
    • ItzJustSamu
    • May 16, 2020 05:26
    2 comments
  • no guarde pero si subí
    • Permanently deleted user
    • May 16, 2020 03:14
    • Edited
    4 comments
  • Animation Optimizes even when "Optimize Animation" is unchecked?
    • Permanently deleted user
    • May 16, 2020 00:39
    2 comments
  • Importing external scripts
    • Marco Vanossi
    • May 16, 2020 00:13
    0 comments
  • Giphy
    • Kevinhabich
    • May 15, 2020 20:22
    1 comment
  • After 2 lens creations, no longer functioning correctly.
    • Permanently deleted user
    • May 15, 2020 15:42
    1 comment
  • Glitter/Bling Effect
    • Ethan Marasco
    • May 15, 2020 15:13
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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