I have 3 lenses in Snapchat with a blue wand (same as create wand) I never created these lenses but they have been there for months. I can’t delete them and have searched the internet extensively. How do I remove them? The little info button doesn’t have a remove button, just a Report button and a few other options. This is driving me crazy!!
Thank you!
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Diane,
I'm a little unclear on the issue. Are you seeing Lenses from other creators that copied a Lens you've made? Are you seeing Lenses in your own public profile that you did not make?
If you're seeing Lenses in your profile that you did not make, can you confirm that those Lenses aren't in your 'My Lenses' window in Lens Studio?
Cheers,
Neha