The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

General

Follow New posts New posts and comments

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • missing "apply changes" button
    • gerafine
    • May 15, 2020 13:48
    1 comment
  • Webex trouble
    • Permanently deleted user
    • May 15, 2020 12:23
    • Edited
    0 comments
  • insect mask lens
    • Permanently deleted user
    • May 15, 2020 06:33
    3 comments
  • why is my lens so big?
    • e.marquis24
    • May 14, 2020 12:44
    1 comment
  • How to track hand gestures?
    • Permanently deleted user
    • May 14, 2020 09:46
    1 comment
  • Hand Tracking?
    • ItzJustSamu
    • May 13, 2020 23:37
    4 comments
  • distorted
    • Permanently deleted user
    • May 13, 2020 05:14
    0 comments
  • Tan question mark
    • Pam
    • May 13, 2020 01:25
    0 comments
  • Want to invite one speaker for webinar
    • Permanently deleted user
    • May 12, 2020 21:05
    • Edited
    0 comments
  • Can someone teach me interactive Snap
    • furkanaibani
    • May 12, 2020 19:24
    0 comments
  • see logs when running on device
    • Marco Vanossi
    • May 12, 2020 17:14
    3 comments
  • Submitting Business Lens
    • Permanently deleted user
    • May 12, 2020 17:11
    4 comments
  • try/catch crashes on device
    • Marco Vanossi
    • May 12, 2020 16:55
    0 comments
  • how can I add a border to an image object?
    • Marco Vanossi
    • May 12, 2020 16:52
    1 comment
  • Soundboard
    • xmayasnapxp
    • May 12, 2020 09:30
    1 comment
  • Review since april 15th and May 5th
    • andibajrami0
    • May 12, 2020 09:29
    0 comments
  • GPU not supported
    • Permanently deleted user
    • May 12, 2020 02:07
    • Edited
    2 comments
  • Music link from profile is here???
    • Permanently deleted user
    • May 12, 2020 00:35
    5 comments
  • How to add choose like quiz
    • furkanaibani
    • May 11, 2020 15:54
    2 comments
  • Superimpose Animated Facial Expressions on 2D Face Image
    • Permanently deleted user
    • May 11, 2020 05:17
    2 comments
  • iPhone preview width incorrect
    • Marco Vanossi
    • May 11, 2020 01:57
    3 comments
  • Can't find face affects
    • Permanently deleted user
    • May 10, 2020 14:36
    6 comments
  • Official Lens Creator
    • deoltejvir
    • May 10, 2020 14:01
    3 comments
  • lens rejected as invalid but has no errors
    • Marco Vanossi
    • May 10, 2020 07:15
    0 comments
  • lens reject for username but doesn't have it
    • Marco Vanossi
    • May 10, 2020 07:09
    0 comments
  • image picker texture callback bug
    • Marco Vanossi
    • May 09, 2020 22:02
    0 comments
  • CANON EOS WEBCAM UTILITY
    • Melissa
    • May 09, 2020 16:24
    17 comments
  • Help with shoulder tracking.
    • Permanently deleted user
    • May 09, 2020 15:07
    0 comments
  • It does not fit the screen
    • Nitika Ramesh
    • May 09, 2020 13:53
    12 comments
  • How can I make my vlogging vedio in 3D animation?
    • Permanently deleted user
    • May 09, 2020 10:31
    3 comments
  • «
  • ‹
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It