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  • Glitchy Tracking in Lens Studio
    • ItzJustSamu
    • May 22, 2020 23:19
    • Edited
    0 comments
  • Selecting image objects crashes
    • Marco Vanossi
    • May 21, 2020 23:13
    3 comments
  • Incorrect snap trademark rejection
    • Marco Vanossi
    • May 21, 2020 21:12
    • Edited
    0 comments
  • snap camera
    • Permanently deleted user
    • May 21, 2020 20:48
    3 comments
  • Camera not working in snapchat app.
    • Lisa0449
    • May 21, 2020 18:36
    1 comment
  • Trying to combine segmentation + face in picture + shoulder
    • Permanently deleted user
    • May 21, 2020 18:10
    1 comment
  • Rotate 3d objects
    • Malmiller5
    • May 21, 2020 17:34
    1 comment
  • Rotate 3d objects
    • Malmiller5
    • May 21, 2020 17:34
    0 comments
  • How to add smoke
    • karn_matharoo
    • May 21, 2020 14:42
    1 comment
  • Preview Camera Stopped Working
    • Permanently deleted user
    • May 21, 2020 13:05
    0 comments
  • Tutorial on How to check all your lens without Creators Profile on Snapchat
    • furkanaibani
    • May 21, 2020 09:48
    1 comment
  • Split Hair segmentation effect
    • Jimena Depresbiteris
    • May 21, 2020 09:35
    2 comments
  • Lense stuck in review after trying to update it
    • mantissduu
    • May 21, 2020 07:19
    2 comments
  • Simulator font gets blurry
    • Marco Vanossi
    • May 21, 2020 06:30
    • Edited
    0 comments
  • System Requirement
    • Permanently deleted user
    • May 21, 2020 03:52
    2 comments
  • Can I hide content outside of a scene object boundary?
    • Marco Vanossi
    • May 21, 2020 03:52
    0 comments
  • lens all of a sudden under review?
    • Permanently deleted user
    • May 21, 2020 01:35
    1 comment
  • Editing
    • Malmiller5
    • May 20, 2020 23:23
    0 comments
  • Sharpness
    • Malmiller5
    • May 20, 2020 21:23
    0 comments
  • Zoom
    • Permanently deleted user
    • May 20, 2020 19:04
    0 comments
  • Troubleshoot in my creator profile
    • Damoog_lens
    • May 20, 2020 17:33
    0 comments
  • Delete array selection
    • Marco Vanossi
    • May 20, 2020 15:50
    0 comments
  • Down again?
    • Marco Vanossi
    • May 20, 2020 15:48
    3 comments
  • Face mask - replace head including hair
    • Permanently deleted user
    • May 20, 2020 14:19
    2 comments
  • Fisheye
    • Malmiller5
    • May 20, 2020 06:24
    1 comment
  • Pasting this file into a script crashes lens studio
    • Marco Vanossi
    • May 20, 2020 05:02
    1 comment
  • Lens studio crashes on when importing
    • nav
    • May 19, 2020 23:45
    3 comments
  • Wrong line number for error
    • Marco Vanossi
    • May 19, 2020 22:30
    1 comment
  • filters on video
    • Permanently deleted user
    • May 19, 2020 19:44
    4 comments
  • [Tutorial] How to Put your own colour correction (VSCO, Lightroom)
    • furkanaibani
    • May 19, 2020 18:52
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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