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Lens studio crashes on when importing

  • Maybe there is too many apps open at once, happens with me too when too many apps are open together. Try closing them and restarting your computer. Everything will be fine then

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  • Nav, check how big the file is your trying to import and how many textures, etc that it's trying to import at the same time it's overwhelming Lens Studio so your CPU goes up and crashes Lens Studio it's nothing about meeting requirements it's just as furkanaibani was saying to many things open in the back overwhelms the CPU or Memory of your Pc.

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  • Furkanaibani ItzJustSamu Hey guys, thanks for the suggestions. I have tried this and didn't work. I closed all the programs that were running in the background and it still crashes. I should have mentioned that it crashes as soon as the file explorer opens, every time. It doesn't even let me select a file. For example, when I clicked on choose icon, it crashed as soon as the file explorer opened. I don't know what's up with that.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!